Windows 10: Very strange shutdown problem in Windows 10 64bit build 1803

Three or four days ago when I clicked shutdown, after 30 seconds the monitor went dark but the PC was still running, I tried it in Safe Mode, Clean Boot and restored an image from 14 days ago all with the same result. I thought before I inflicted on myself two weeks of teeth gnashing and swearing by reloading everything I would ask some clever person here who might have a solution.

Thank you
Peter

:)

 

shutdown problem

Hi Gulammurtaza1,

This issue is quite unclear and incomplete to be understood by our readers.
It is too broad for us to distinguish the main reason why you are having challenges/concerns with shutting down your computer. To have a better understanding of your concerns, we'd like to ask you some questions:

• Which version or build of Windows device are you using? To know, press
  Windows + R to open the Run window. Type winverand press
  Enter. A new window will open showing the version and build number of your Windows device.

• How do you shut down your computer?

• What were the recent changes made on your computer before you experience this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages?
• What are the activities that you’re performing before you shut down your computer?
• Can you provide us a screenshot of your Power Options?
• Did you enable the Fast Startup option?

In addition, we would recommend using a command to manually shutdown your computer. Press
Windows + R to open Run window. Then, type this command
Shutdown /s /t 0.

You can get more information about this command by visiting this link:
Fast startup causes hibernation or shutdown to fail in Windows
10 or 8.1.

Get back to us once you provide us these additional details.

 

windows 10 version 1803 welcome screen?

Hello Jim,

The Windows Welcome experience will only be shown after installation of updates and occasionally when you sign in to highlight what's new and suggested by design. For more information about the new features and content of Windows 10 1803, please refer to
these support articles. It also includes a video that summarizes the new content in this release:

• What's new in Windows 10, version 1803 IT Pro content
• What's new in Windows 10, version 1803

Also, make sure that the Windows welcome experience is enabled on your PC. Follow the steps below:

• Open Settings > System > Notifications & actions.
• Under Notifications, toggle the switch On "Show me the Windows welcome experience after updates and occasionally when I sign in to highlight what's new and suggested".

Hope this information helps, feel free to post back if you need further assistance.