Windows 10: victime d'une arnaque TechScam

victime d'une arnaque TechScam je ne sais pas si mon pc a été infecté j'ai utilisé l'outil frst.exe et je souhaite remettre ces fichiers de log pour une analyse comment faire

:)

 

une acceleration graphic

Hi Majed,


Thank you for posting your query in Microsoft Community.



I understand the inconvenience you are facing. Let me help you in resolving the issue.



I would appreciate if you can provide us the following information to help us understand the issue better.

• What are the troubleshooting steps you have performed to resolve the issue?
• When exactly do you get this error message?

I suggest you to try following methods and check if it helps.

Method 1: I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.

Method 2: I suggest you to Un-install and re-install latest graphics card drivers from the manufacturer’s website and see if that helps:

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the graphics card drivers and select
  “Uninstall”.
  

Restart the computer once it is uninstalled.

Keep us posted on Windows related queries and we will be happy to assist you further.

 

D drive

Hi,

Based on the details you have provided us, it appears that there might be some corrupted contents on the said partition. We can also consider that this is caused by a virus.

For us to check if a certain virus is hiding your files, kindly follow the steps below:

• Type Command prompt in the search bar.
• Type-in the following command:
  
  attrib -h -r -s /s /d D:\*.*
• Press Enter to execute the command.

If you think that there is nothing important stored in it, then we suggest that you reformat your D drive so that you can use the free space for important files.

You can follow the steps below to start with the process:

• Click on the File Explorer.
• Select This PC.
• Right-click on your D drive, then click on Format.
• Follow the on-screen process to finish formatting the partition.

Let us know how it goes so that we can further assist you.

 

Unable to un-install GeForce Experience

I currently have a Windows 10 laptop with a NVIDIA GeForce 970M gpu installed.

I am trying to uninstall the GeForce experience but cannot. I followed the directions in a similar post that stated to do the following:

As you are unable to un-install GeForce Experience software, I would suggest you to follow the steps mentioned below.

• Press Windows key + X.
• Select Device Manager.
• Expand Display Adaptors.
• Right click on NVidia display card drivers and select Un-install.
• Note: After selecting un-install you will get the message dialog box – Confirm Device un-install. Make sure you put a check mark that says Delete the driver software for this device
• Click OK.
• Restart the computer, computer will load generic display drivers.
• Now go to Programs and features and check if GeForce Experience is listed under installed programs. If GeForce Experience is still listed, select it and click on Un-install and check

I am still unable to uninstall the program and am currently trying to reinstall an updated driver.

What else can I do to remove the "experience" program?

Thank you