Windows 10: Video and audio not playing in Windows 10 anywhere

Hello. About a week ago, my laptop was unable to play any video or audio. All it needed was a restart, but after a few hours, it would do the same thing again. Basically, every few hours, all the video and audio ceases to play. It would load, but it just wouldn't play. I tried clean boot, and I wasn't able to log in using my PIN. There was no password option available. I turned off clean boot, but I had to use a restore point. I even tried uninstalling and reinstalling the graphics drivers. However, my video/audio would still randomly cease out of nowhere.My laptop is an HP 15-ef1xxx with Wind

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Videos and audios Won't Play

Hi David,

Thank you for posting your query in Microsoft Community.

I regret the inconvenience caused to you. I will be glad to assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

• Are you able to play videos and audios using Windows Media player or other application with in your system?
• Which browser are you using?
• Does this issue occurs using different browser?

I suggest you to follow the below steps and check if it helps:

Step 1: Follow the steps to run the troubleshooter:

1. Press Windows key on your keyboard

2. Type Troubleshooting and click Troubleshooting..

3. Click on view all (on the left panel)

4. Select Playing Audio troubleshooter

5. Follow the prompted steps to troubleshoot this issue.

6. Follow the same steps to troubleshoot
Video playback.

Step 2: Also try to update drivers and check.

Follow the steps from the below link:

How
to: Install and Update drivers in Windows 10

Let us know the results. We will be glad to assist you further.

Thank you.

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Video and audio lagging on Windows 10

Hello Dennis,

Thank you for keeping us posted.

I apologize for the late reply and appreciate all your efforts in trying to fix this issue.

In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

• 
  Which media are you using to play audio or video files?
  
• 
  Are you playing online videos and audio?
  

I would suggest you to try the steps provided in the article given below and check if that helps.

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.