Windows 10: Video and Audio stuttering while Gaming

I recently upgraded components of my PC. And before, I used to crash on every game I play, so I took it to the store and they said some drivers are missing, well ok.But now I am trying to play games and I get video and audio stutters. Its fine for the first 5 minutes, then it becomes unplayable, at points crashing and rebooting my entire pc. Also, I sometimes get my mouse and keyboard and headset randomly all disconnect, then they reconnect after a few seconds. Can anyone help me?MY PC: https://pcpartpicker.com/list/BpKx3y

:)

 

Video and audio stuttering

Hi,

My name is Mohammed Shuaib, an Independent Advisor and I'm here to assist you in resolving your stuttering issue with Video and Audio. I would suggest you follow the below fixes one by one to resolve the issue.

Fix #1:

Step 1:

Go to search box next to Windows icon and type CMD

Step 2:

Right-click on Command Prompt and select Run As Administrator

Step 3:

Type msdt.exe -id DeviceDiagnostic and press enter.

Step 4:

Restart PC and Verify

Fix #2:

Step 1:

Go to search box next to Windows icon and type Troubleshoot

Step 2:

Click on Troubleshoot

Step 3:

Then select Video Playback and click Run the Troubleshooter

Step 4:

Restart PC

Fix #3:

Step 1:

Go to search box next to Windows icon and type Troubleshoot

Step 2:

Click on Troubleshoot

Step 3:

Then select Audio Playback and click Run the Troubleshooter

Step 4:

Restart PC

Let me know the status after performing the above and if in case the issue still persists then will provide you with further steps to resolve this issue.

Regards

Shuaib

Independent Advisor

 

Can’t hear audio while recording games or videos

Hi,



Thank you for writing to Microsoft Community Forums.



We will need some more information to help you with the appropriate troubleshooting steps. Please reply with the following details:

• How are you recording the games or videos?
  
• When you say, “I can't hear anything” you are unable to get the in-game audio or your voice?
  
• What is the make and model of the computer?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

If you are using Game bar to record the games or videos, I suggest you to refer the steps mentioned below:

1. Press Windows key + I to open
   Settings.
   
2. Click on Gaming.
   
3. Click on Capture on the left pane.
   
4. Clear the check box for Record gaming audio only.
   
5. Follow the same steps for Broadcasting.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Video and audio stuttering

I recently bought a brand new pc -

AMD Ryzen 9 3900X AM4 Tray
Corsair DDR 4 64G (32Gx2) 3200 CL16 Vengeance LPX CMK64GX4M2E3200C16
Noctua NH-U12S SE-AM4 CPU Cooler Special Edition for AM4
Asus PRIME X570-PRO
A-DATA SSD 2TB XPG Spectrix S40G RGB M.2 2280
Corsair iCUE 465X RGB Mid-Tower Smart Case Black

Seagate HDD 4.0TB 256MB SATA3 BarraCuda

Gigabyte RTX 2080TI GAMING OC 11GB

Corsair RM750 750W PSU 80+ Gold Fully Modular

Edifier 2.0 Luna Eclipse 74W Black Bluetooth

Plus I run a duel monitor setup-

microstep MSI MAG272CQR (Brand new)

DELL P2317H (Old)

From the very moment I fired up the PC I had experienced stuttering in both video and audio, the video stuttering was pretty constant and the audio stuttering happened at random but frequently. Just by draggin a tab across the screen was enough to see the
stutters, and as for the audio, I could use the "test" function to replicate the audio stutters. This problem seem to come and go at random, and restarting the pc seems to fix it for a while, but it always comes back. I tried re-installing my gpu driver and
audio driver, even reseting my pc. No cigar so far. Please someone help, I payed an arm and a leg for this rig and I can't even watch videos on it without the experience being completely ruined by these stutters