Windows 10: Video/audio stutters possibly only HTML related on a brand new Win11 PC

Hello. I've got a very strange problem which Google don't seem to help me with.I'm getting very disturbing freezes/lags when sitting on Zoom video conferences to the point when I can barely hear what other people talk. If I disable my webcam, it becomes slightly better, but only slightly. In Telegram Desktop when I check my webcam preview, it displays severe artifacts, flashes greenscreen, ect.If I reboot my PC, sometimes the problem goes away completely, but it may return suddenly after several hours, no particular trigger on why this happens was found. Most of the times when I turn on my PC

:)

 

Video and audio stuttering

I recently bought a brand new pc -

AMD Ryzen 9 3900X AM4 Tray
Corsair DDR 4 64G (32Gx2) 3200 CL16 Vengeance LPX CMK64GX4M2E3200C16
Noctua NH-U12S SE-AM4 CPU Cooler Special Edition for AM4
Asus PRIME X570-PRO
A-DATA SSD 2TB XPG Spectrix S40G RGB M.2 2280
Corsair iCUE 465X RGB Mid-Tower Smart Case Black

Seagate HDD 4.0TB 256MB SATA3 BarraCuda

Gigabyte RTX 2080TI GAMING OC 11GB

Corsair RM750 750W PSU 80+ Gold Fully Modular

Edifier 2.0 Luna Eclipse 74W Black Bluetooth

Plus I run a duel monitor setup-

microstep MSI MAG272CQR (Brand new)

DELL P2317H (Old)

From the very moment I fired up the PC I had experienced stuttering in both video and audio, the video stuttering was pretty constant and the audio stuttering happened at random but frequently. Just by draggin a tab across the screen was enough to see the
stutters, and as for the audio, I could use the "test" function to replicate the audio stutters. This problem seem to come and go at random, and restarting the pc seems to fix it for a while, but it always comes back. I tried re-installing my gpu driver and
audio driver, even reseting my pc. No cigar so far. Please someone help, I payed an arm and a leg for this rig and I can't even watch videos on it without the experience being completely ruined by these stutters

 

Video and audio stuttering

Hi,

My name is Mohammed Shuaib, an Independent Advisor and I'm here to assist you in resolving your stuttering issue with Video and Audio. I would suggest you follow the below fixes one by one to resolve the issue.

Fix #1:

Step 1:

Go to search box next to Windows icon and type CMD

Step 2:

Right-click on Command Prompt and select Run As Administrator

Step 3:

Type msdt.exe -id DeviceDiagnostic and press enter.

Step 4:

Restart PC and Verify

Fix #2:

Step 1:

Go to search box next to Windows icon and type Troubleshoot

Step 2:

Click on Troubleshoot

Step 3:

Then select Video Playback and click Run the Troubleshooter

Step 4:

Restart PC

Fix #3:

Step 1:

Go to search box next to Windows icon and type Troubleshoot

Step 2:

Click on Troubleshoot

Step 3:

Then select Audio Playback and click Run the Troubleshooter

Step 4:

Restart PC

Let me know the status after performing the above and if in case the issue still persists then will provide you with further steps to resolve this issue.

Regards

Shuaib

Independent Advisor

 

Audio stuttering after wake

Hi, ShimmyW

Welcome to the Microsoft Community.



Knowing that you have problems with your audio after waking up from sleep, you can try the following suggestions:



1. Check for Hardware Conflicts:

• Open Device Manager.
  
• Expand the “System devices” category.
  
• Look for any devices with yellow exclamation marks or error messages.
  
• If you find any conflicts, try disabling or uninstalling the conflicting devices.
  

2. Test with External Audio Device:

• Connect an external audio device, such as headphones or speakers, to the computer.
  
• If the audio stuttering persists, it suggests a problem with the Realtek audio device or its drivers.
  

3. Disable Audio Enhancements:

• Go to Control Panel > Sound.
  
• Select the Realtek audio device as the playback device.
  
• Click on the “Properties” button.
  
• Go to the “Enhancements” tab.
  
• Uncheck all the enhancement options.
  

If the above steps do not resolve the issue, contact Gigabyte support for further assistance. They may be able to provide additional troubleshooting steps or replace the audio device if necessary.

Best Regards

Martin | Microsoft Community Support Specialist