Windows 10: Video Buffers then all input devices fail

9/10/2023 – I upgraded my PC, in May 2023, to an Aspire TC-1760 which runs on Windows 11. When watching YouTube and other videos, after a short while, the video buffers the circle rotates in the centre of the screen and then all the input devices stop working, including the mouse and keyboard. The computer then has to be turned off using the on/off button. I have tried Troubleshooting via Microsoft Support but this gives me no clues as to the problem. Can you please help?Link for Log Files relating to this incident is belowhttps://1drv.ms

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Video Buffers and Input Devices Become Innoperative

9/10/2023 – I upgraded my PC, in May 2023, to an Aspire TC-1760 which runs on Windows 11. When watching YouTube and other videos, after a short while, the video buffers (the circle rotates in the centre of the screen) and then all the input devices stop working, including the mouse and keyboard. The computer then has to be turned off using the on/off button. I have tried Troubleshooting via Microsoft Support but this gives me no clues as to the problem. Can you please help?

 

Local Video Files buffering

Hi Larry,

You might experience some buffers in playing videos from your hard drive due to a corrupted file, a software conflict, or an incompatible graphics driver. For us to identify the root cause of this issue, kindly answer the questions below:

• What application are you using to play or open your video files?
• Have you made any software or hardware changes prior to this issue?
• What is the build number and version of your Windows?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you use System File Checker to scan for corrupted system files.

We will wait for your response.

 

Always Buffering while playing videos

Hi Linda,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that when you start watching video it starts buffering. The buffering of video in the web browser depends upon the speed of the internet.

Please answer the below questions to help you assist better.

1. Which is the browser you are using to watch the video?

2. What is the speed of your internet service provider?

3. Are you using proxy server for the internet?

Buffering means the program is reading ahead of what you are watching, that way if a program was streaming something from the internet and you hit a slow download speed, hopefully the buffer should allow the video/audio file to
play without any skips

Follow the below steps and check if it helps,

Method 1:Disable Proxy connection, if any.

If you are using any Proxy connection, then try disabling the proxy connection and check.

Follow the steps to disable proxy:

• Click the Settings icon at the top right corner in internet explorer.
  
• Click the Tools button, and then click Internet Options.
  
• Click the Connections tab, and then click LAN settings.
  
• Uncheck the box next to "proxy server for your LAN".
  
• Click on OK to save the setting and close window.
  

I would also suggest you to refer the below link on
Why won't videos play in Internet Explorer?

http://windows.microsoft.com/en-us/internet-explorer/videos-dont-work#ie=ie-11

Install all pending updates on the computer. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Reset Internet explorer disclaimer:

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

Reply us if you have further queries we will be glad to assist you.