Windows 10: Video card failed shows after routine Dell scan. White screen appears randomly for a few...

I have a Dell Inspiron 3585 bought November 2019. When prompted by Dell I run their scan approx monthly. It came up Video card Fail. I reran just the video card scan both for Stress and Function, both passed! Last few days having a white screen suddenly appear without warning, this goes after about a minute. I did use this computer a great deal during lockdown, storing and editing pictures whilst doing Ancestry research. Have I worn it out and is it time to replace it?Or is this something simple that is fixable by myself?I would add that I am in my late 70s and not at all Techy!!!Any suggestio

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White Screen on Windows 10

Hi,

There may be several reasons why your laptop's screen will show a plain white screen. To assist you better with this concern, kindly answer the questions below:

• Have you made any hardware/software changes on your laptop recently?
• At what point do this white screen appear?
• Have you tried booting your computer into Safe Mode?
• What troubleshooting steps have you done?

We look forward for your response.

 

Black and White Webcam Video - Dell 7579 2 in 1

Problem: Webcam video is black and white when using Skype, Zoom, and Teams, etc. Always B/W.

Computer: Dell 7579 2 in 1 laptop, approximately 4 years old

Operating System: Windows 10, fully updated

I have tried:

• Uninstalling the driver and restarting, which re-installs the driver - Dell told me: Windows 10 driver is correct. If using Win 7, I would use a Dell driver and Dell Webcam Central. Dell Webcam Central is not available for Win 10.
  
• Resetting the camera
• Diagnostic scans - all passed

Notes:

• This is the first time I have used the camera since I bought the system so I don't know whether it worked at any point before
• During videos calls, I can see participants in color.

 

Monitor is going black or distorted white randomly

I have a LCD monitor on my computer. Randomly, the monitor will either go completely black (as if powered off, and the power light turns off) or it will get a distorted frozen white screen (like how your smartphone would look if you dropped it in a toilet and tried to turn it on). Not too surprising, I have not dropped this 21 inch monitor in a toilet. The only way I can get the monitor to work again is by unplugging it and plugging it back in

I'm pretty sure that it is just a dead monitor that needs to be replaced, but a friend suggested that it might just be the power cord, since the monitor will work (like it is now) for hours on end, then suddenly start randomly not working. It's worth checking out, but before dropping money on a new monitor (if it isn't the power cord), can anyone confirm (or strongly suggest) that it is not a CPU issue or video card? Or maybe someone has seen this before?