Windows 10: Video display issues

I am having trouble playing some videos - please see attached image. Note the sound will still work, and sometimes after a few seconds, the video will kick in and play properly for a short time before returning to the blur. Also if I can look at a preview by holding the mouse over the slider bar at the same part of the video as plays incorrectly, the preview appears fine. The videos I am having issues with are all internet based, for example YouTube or Facebook, but it only affects some - I am not sure of the common link, or why it only affects some and not others. I don't know if the issue is

:)

 

Video Issues in Windows 10 With Firefox

Hi,

Thank you for posting your query on Microsoft Community.

Please provide the following information with us to understand the issue better.

• 
  Is the issue occurs in Microsoft Edge?
  

• 
  Let us know whether the issue is specific to online videos or it is happening with other videos present in your system too?
  
  As the initial troubleshooting steps, I would suggest you to check all the available Windows Updates. Installation of recent Windows Updates should fix the issue.
  
  If the issue still persists, then try updating the Display driver and check. Here is the steps:
  

• Press Windows Key + R on your desktop screen to go to run command box.
• Type devmgmt.msc and hit Enter.
• In Display Adapter, expand Display Adapter, right-click , and then click
  Update.

If the issues persists ,only with firefox then i suggest you to contact firefox support.

Please do let us know the status of the issue to assist you further.

Thank you.

 

video issues

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

• 
  For a better understanding of the issue, let me know if the issue occurs with all videos or any specific videos (File type)?
  
• 
  What is the make and model of the computer?
  

I would suggest you to try the below steps and check if it helps:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

If the issue still persist I suggest you to uninstall and reinstall display drivers in compatibility mode and check if it helps:

Step 1: Uninstall the Display driver from Device Manager.

Follow the steps to uninstall the Display driver.

• Press Windows Key + X and then click Device Manger.
• Search for Display Adapters and expand it.
• Right click on the Microsoft Basic Display Adapters and select Uninstall.
• Follow the prompt and restart the computer.

Step 2: Install the Display driver in compatibility mode:

a. Right click on the setup file of the driver and select
Properties

b. Select Compatibility Tab

c. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list

d. Let the driver to install and then check the functionality.

Hope this information helps and let us know the status of the issue we will be glad to help you.

 

Graphics Issue/video/cortana issues SP4

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you in accessing the Surface Pro 4 device, we will help you with this issue.

Do let us know the game which is causing this issue?

Method 1: I suggest you to update the display drivers and check if it helps.

Steps to Update
Display Driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Update driver software.

Method 2: As you are unable to access the videos from Microsoft Edge, I suggest you to access the video from Internet Explorer and check if the issue persists.

I suggest you to clear cache and cookies from the Microsoft Edge browser and check if it helps.

Steps:

• • 
    Open Microsoft Edge, click on
    More Action at the right top corner.
    
  • 
    Click on Settings, click on
    Choose what to clear under Clear browsing data.
    
  • 
    Select the Browsing history, caches and cookies and hit
    Clear.
    
  • 
    Close the browser and try to open it again.
    

Method 3: As you are facing issues with accessing Cortana, I suggest you to turn off Cortana, restart the device, turn on Cortana and check if it helps.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.