Windows 10: video does not play and there is no sound from speakers

videos do not play and the speakers are not working

:)

 

USB Speaker not playing sound

Hi John,

This issue might be caused mainly because of drivers. For us to better assist you, please provide us the answers to the following questions:

• What are the results from the
  troubleshooter?
• Were you able to follow for the next steps of action?
• What is the make and model of your USB speaker?

In the meantime, we suggest that you try to
run the Microsoft easy fix solutions as this can also help us to fix the problem. On that link, simply click the
Find and fix problems playing sounds hyperlink to run the fix.

We are eager on getting this resolved for you, we will wait for your feedback.

 

Unable to play sound from speakers

Hi Tayla,

Thank you for posting your query in Microsoft Community. Apologize for the inconvenience caused to you.

I suggest you to uninstall and re-install the sound drivers by following the steps below and check if it helps.

• Press Windows key + X, select Device Manager from the list.
• Expand Sound, video and game controllers.
• Right click on the driver and select uninstall.
• After uninstalling the driver, restart the system.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.