Windows 10: Video Driver issue

Hello, I don't know what happened, but I have problems with my video Driver.

Intel hd graphics 5500, i3.

I understand a little in pc, and tried to do something by myself, I tried for instructions on how to update/change/renew my video Driver, but I couldn't find anything.

I also tried to switch off/on my graphic card, and searched in the manager for possible updates, there is nothing.

I noticed the problem when tried to play a game (warthunder), till now it was everything ok, now it just freezes and crashes. Over games as well.

Can someone help?

Thank you.

submitted by /u/BlackWingsBoy
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:)

 

video playback issue after windows 10 update

Hi Mark,

Corrupted software and/or driver issues could be the reasons why you're experiencing problems when playing videos. We suggest that you try these steps, then check if the issue persists:

• Run the the
  Video troubleshooter. This will automatically diagnose and fix issues with playing videos.
• Update the display drivers.

Feel free to update us on the result.

 

video issues

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

• 
  For a better understanding of the issue, let me know if the issue occurs with all videos or any specific videos (File type)?
  
• 
  What is the make and model of the computer?
  

I would suggest you to try the below steps and check if it helps:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

If the issue still persist I suggest you to uninstall and reinstall display drivers in compatibility mode and check if it helps:

Step 1: Uninstall the Display driver from Device Manager.

Follow the steps to uninstall the Display driver.

• Press Windows Key + X and then click Device Manger.
• Search for Display Adapters and expand it.
• Right click on the Microsoft Basic Display Adapters and select Uninstall.
• Follow the prompt and restart the computer.

Step 2: Install the Display driver in compatibility mode:

a. Right click on the setup file of the driver and select
Properties

b. Select Compatibility Tab

c. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list

d. Let the driver to install and then check the functionality.

Hope this information helps and let us know the status of the issue we will be glad to help you.

 

Video Issues in Windows 10 With Firefox

Hi,

Thank you for posting your query on Microsoft Community.

Please provide the following information with us to understand the issue better.

• 
  Is the issue occurs in Microsoft Edge?
  

• 
  Let us know whether the issue is specific to online videos or it is happening with other videos present in your system too?
  
  As the initial troubleshooting steps, I would suggest you to check all the available Windows Updates. Installation of recent Windows Updates should fix the issue.
  
  If the issue still persists, then try updating the Display driver and check. Here is the steps:
  

• Press Windows Key + R on your desktop screen to go to run command box.
• Type devmgmt.msc and hit Enter.
• In Display Adapter, expand Display Adapter, right-click , and then click
  Update.

If the issues persists ,only with firefox then i suggest you to contact firefox support.

Please do let us know the status of the issue to assist you further.

Thank you.