Windows 10: Video glitch? Intel UHD 655

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:)

 

Intel UHD Graphics 360 video not working

I have a computer with an Intel Core i5-8600k and no GPU. I installed the driver for the Intel UHD Graphics 360 from the CD that came with the CPU on Windows 10.

Everything is working fine except for videos, which don't play at all. On YouTube it loads forever. On Netflix it shows a green screen. On VLC I can hear the audio but there is no video... I don't understand.

Also I have a dual-boot, and in Ubuntu 18.04 it all works. Could it be something with the codecs? If so, how can I install them?

Last thing - my Windows 10 isn't OEM. I downloaded the ISO from microsoft.com and I think the version was 1709. It's now 1803 and everything is up to date in Windows Update.

One more thing: I found something on another post about the same kind of problem and it said to disable hardware acceleration. I did it in Firefox and now it plays videos. I really don't understand.

Here is the post about the hardware acceleration: Videos are green?

Edit: Finally I just had to update my drivers from Intel website and it worked. Thanks for the comments.

 

Intel UHD Graphics 620 not supporting

I recently bought dell laptop. But when I am enabling intel uhd graphics 620 unable to play videos(specifically youtube) and also unable to wake laptop from sleep. After disabling intel graphics driver in device manager those things are working fine. Any
idea what's happening. Model - Dell 5370

 

Purple gridlines when playing videos in full screen

Hi,



Thank you for writing to Microsoft Community Forums.



Since you have already tried updating and rolling back the Intel UHD Graphics 620 driver, I suggest you to uninstall the Intel UHD graphics driver completely from the computer and then install it from the Intel website. Please follow the steps mentioned
below:

1. Press Windows key + X, and select
   Device Manager.
   
2. Expand Display adapters.
   
3. Right click on Intel UHD Graphics 620 driver and select
   Uninstall device.
   
4. Select the checkbox for Delete the driver software from this device and click on
   OK.
   
5. Now, download the drivers from
   Downloads for Intel® UHD Graphics 620 and install it.
   
6. Restart the computer.
   

Let us know the results. We will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator