Windows 10: Video issue?

Got a problem today, I was gaming, the screen turned yellow with vertical lines, froze, flickened, and rebooted, no visible BSOD. After that everything was normal

There is a dump generated at the time this happened, what could it be?

Thank you

:)

 

Mogul 6800 video issue!

I have a Mogul 6800 and I 've recorded some videos from my phone camera. I've tried to save the videos to my computer,but it can't open them.

Any ideals?

 

"Cannot change the name because you do not have the required access privileges" Windows 10

All I am trying to do is re-name a folder in my photos ...something I have done many times before !!

Why does the above message come up ? It is my PC; not used by anyone else...!

 

Hi, it is caused by atikmpag.sys which is part of the AMD Radeon drivers. Uninstall the current graphics driver and try another version since there is no official drivers for the Preview.

Good luck,

 

Thank you, I have the latest 14.9 for Windows 8.1, if this problem happens again I will try the previous version.

I have lowered my GPU overclocking, maybe it was due to this, even when it was stable for months.

 

If you are encountering the Coloured Lines and things like that, it would be most likely the fault due to Over Clocking and not the driver.

I would suggest you to reset the GPU To Stock settings and then try.

Don't hesitate to post back in case of any further problem ^_^

 

Thank you. Indeed I lowered my overclock and hasn't happened anymore *Smile

 

Glad to hear that the issue has been solved ^_^

Kindly mark this thread as SOLVED ^_^

 

Your BIOS dates from 2012. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one).

Only 2 Windows Updates installed. Please check to be sure that you have them all.

Is this a VM on a BootCamp installation of Windows on a Mac? The hard drive is labelled "Macintosh HD"

This video device has issues:

Please uninstall the ATITool program.

Many Live Kernel Events in the WER section of MSINFO32.
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Please do not use CCleaner while we're troubleshooting.

Please ensure that you've installed the latest ATKACPI driver and hotkey-related utilities from the Asus support site (under the ATK section). You may have to run it in compatibility mode in order to get it to install. If it doesn't install, post back here for further suggestions.

Also, install ALL of the Intel utilities (in the Others section). In particular the Smart Connect stuff is very old and must be updated.

Can't recall if you've done hardware diagnostics, but they won't hurt to try. Here's a link to the free one's that I suggest: Hardware Diagnostics If it's a VM in BootCamp on a MAC - that'll complicate things (so post back).

Analysis:
The following is for informational purposes only.
Code: **************************Thu Oct 9 06:26:54.842 2014 (UTC - 4:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\100914-17437-01.dmp] Windows 8 Kernel Version 9600 MP (4 procs) Free x64 Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018 System Uptime:0 days 19:57:25.713 *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys Probably caused by :Ntfs.sys ( Ntfs+22f79 ) BugCheck 24, {b500190637, ffffd00153cf14c8, ffffd00153cf0cd0, fffff80108487f79} BugCheck Info: NTFS_FILE_SYSTEM (24) Arguments: Arg1: 000000b500190637 Arg2: ffffd00153cf14c8 Arg3: ffffd00153cf0cd0 Arg4: fffff80108487f79 PROCESS_NAME: System BUGCHECK_STR: 0x24 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT FAILURE_BUCKET_ID: 0x24_Ntfs+22f79 CPUID: "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz" MaxSpeed: 1800 CurrentSpeed: 2394 Processor may be overclocked! Expected Frequency: 1800 Actual Frequency: 2394 Overclock Ratio: 1.33 BIOS Version UX302LG.210 BIOS Release Date 06/16/2014 Manufacturer ASUSTeK COMPUTER INC. Product Name UX302LG ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` [/quote] 3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: **************************Thu Oct 9 06:26:54.842 2014 (UTC - 4:00)************************** ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36) kbfiltr.sys Wed Aug 1 23:22:22 2012 (5019F26E) ISCTD64.sys Tue Nov 27 14:52:34 2012 (50B51A02) atkwmiacpi64.sys Tue Jul 2 04:35:32 2013 (51D290D4) btmaux.sys Mon Jul 22 10:19:46 2013 (51ED3F82) AMPPAL.sys Mon Jul 29 06:59:17 2013 (51F64B05) iaStorA.sys Thu Aug 1 21:39:52 2013 (51FB0DE8) dump_iaStorA.sys Thu Aug 1 21:39:52 2013 (51FB0DE8) DptfDevDram.sys Fri Aug 2 12:22:58 2013 (51FBDCE2) DptfDevPch.sys Fri Aug 2 12:22:58 2013 (51FBDCE2) DptfDevProc.sys Fri Aug 2 12:23:00 2013 (51FBDCE4) DptfManager.sys Fri Aug 2 12:23:03 2013 (51FBDCE7) nvlddmkm.sys Wed Aug 21 00:35:03 2013 (52144377) nvpciflt.sys Wed Aug 21 00:35:40 2013 (5214439C) intelppm.sys Thu Aug 22 04:46:35 2013 (5215CFEB) BthHfAud.sys Thu Aug 22 07:38:26 2013 (5215F832) BthA2DP.sys Thu Aug 22 07:38:30 2013 (5215F836) btmhsf.sys Thu Sep 5 08:12:49 2013 (52287541) TeeDriverx64.sys Thu Sep 5 14:02:18 2013 (5228C72A) ibtusb.sys Fri Sep 13 12:06:04 2013 (523337EC) iwdbus.sys Thu Sep 26 17:38:04 2013 (5244A93C) AmPeStor.sys Mon Oct 7 05:18:33 2013 (52527C69) igdkmd64.sys Mon Oct 7 18:56:37 2013 (52533C25) AsHIDSwitch64.sys Mon Oct 7 21:45:17 2013 (525363AD) RTKVHD64.sys Tue Oct 22 08:31:34 2013 (52667026) NETwbw02.sys Thu Feb 27 06:15:45 2014 (530F1E61) AsusTP.sys Mon Mar 17 03:10:51 2014 (53269FFB) [/quote] http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
AmPeStor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys

 

Many thanks John *Smile
My computer has froze just now but this time there weren't any display issues, just frozen desktop and buzzing audio, this time there weren't dumps generated and I had to reset, so may this be a different issue?

Yeah I did install Atitool once to check my card for artifacts, I have removed it (after the dumps on the OP)
My computer also has OS X. So yeah I have a Macintosh HD, no VM.
I've checked my temps, they are OK even on fully load (I clean my PC often lol)
I don't understand what does ASMMAP64 here as it says it's for Asus and Lenovo but it isn't, my MB is a Gigabyte I will remove it ASAP.
Unfortunately I cleaned with CCleaner after attaching the dumps (as I have a rather small disk and those take lots of it)

BTW I saw this event happened before yesterday:

LiveComm (2352) C:\Users\Christian\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalSta te\LiveComm\nouser0000000000000002\120712-0049\: A request to read from the file "C:\Users\Christian\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalSt ate\LiveComm\nouser0000000000000002\120712-0049\DBStore\livecomm.edb" at offset 671744 (0x00000000000a4000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (74 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.


May have to do with that freeze? Is my disk going bad (SMART data is fine) or bugs expected on this state of Windows 10?

I also have lots of events (42) that say Display driver amdkmdap stopped responding and has successfully recovered. Maybe related to the first freeze (?)


Thank you

 

Hi Derek10 ^_^,

Can you test your GPU using the FurMark?
FurMark Video Stress Test - free from here: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit[/quote]
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")

Let me know the result. Also, there is a workaround for the Display Driver Timeout but it is only a workaround. See if this works for you or not -
TDR Fix (For AMD & NVIDIA Users) - OMG Debugging!!!

Let me know how it goes ^_^

 

Where did you find the event? It's likely that this is a hardware problem, as described in my previous post.

Can you upload a copy of this please:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please do these free hardware diagnostics: Hardware Diagnostics
We have to attempt to isolate where the problems are coming from. It may even be multiple problems, that's why I suggested all of the hardware diagnostics. Let us know the results as you complete them.