Windows 10: Video not playing.

I recently rented Iron Man from the microsoft store, when it press play i receive a promt that says Cant play if problem continues visit supportmicrosoft.com. then there is a number, 0xc336032. How do i go about resolving this issue or get my money back?

:)

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.

 

upgraded from 7 to 10. youtube videos won't play

Hi,

Thank you for posting your query on Microsoft Community.

Provide us with the below details for better clarity on the issue.

• 
  Which internet browser are you using to play online videos?
  
• 
  Which video are you referring by “others?”
  
• 
  Are you using a local or Microsoft user account?
  
• 
  Are you getting any error on trying to play videos?
  

I suggest you to login using a Microsoft account, in case you are not logged into one and try the below steps and check if it helps,

Step 1: If issue is with Internet explorer, I suggest you to refer this link

http://windows.microsoft.com/en-in/internet-explorer/videos-dont-work#ie=ie-11

Step 2: Ensure to install any pending updates on the system and restart the computer to check if this helps.

Hope this information is helpful. Please get back with the above details so that we can assist you further, we’ll be glad to assist you.