Windows 10: Video playback not working when connected to TV

HiI've started having an issue while playing videos while connected to a tv. It plays fine on my laptop but now if I connect to the tv, the video plays like 1fps and the sounds loops back every second or so. Sometimes the video plays but the audio is lagging several seconds behind, after many tries it sometimes plays for a while and then gets stuck again. I tried first with different HDMI, then a different TV and laptop and same issue. I have tried different streaming sites and even offline videos, YouTube seemed ok but some others such as Crunchy Roll are problematic. I wondered if it might b

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Sound issues after connecting my TV to my PC using HDMI cable

Hi,

Thank you for contacting Microsoft Community.

I would suggest you to refer to the mentioned steps and se if it works:

• Connect your Laptop to the TV and turn everything on
• Right click on the speaker icon, on the task bar.
• Choose Playback Devices. (You will need to be connected to your TV first to see it listed here).
• Click the Properties Button with the TV highlighted in the list
• Click the "Advanced" tab
• Here you can set the default format for audio playback.
• 
  
  By default this will be set to the highest quality . You can try each level and use the "Test" button to see if it works.
  
  Hope this helps.
  

 

window 10 video playback trouble

Hi David,

We appreciate you for being part of Windows 10.

Before proceeding, we need whether you play the video from the website/Movies and TV app?

I suggest you to run the video playback troubleshooter and check if it resolves the issue. Follow the below steps.

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on Hardware and devices under
  Troubleshoot computer problems.
  
• 
  Click on Video playback under Windows.
  
• 
  Click on Advanced on the Video playback dialog box and click on
  Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Video playback troubleshooter.
  

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Device not found under Sound for playback from HDMI via TV...

Hello,

Thank you for posting on Microsoft Community. I will certainly help you with this.

Try the below steps and check if it helps.

• Connect your system to the TV and turn everything on.
• Right click on the speaker icon, on the task bar.
• Choose Playback Devices. (You will need to be connected to your TV first to see it listed here).
• Click the Properties Button with the TV highlighted in the list
• Click the "Advanced" tab
• Here you can set the default format for audio playback.

Also, I suggest you to run the Hardware and Devices
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.