Windows 10: VIDEO_ XGKRNL_FATAL_ERROR

Discus and support VIDEO_ XGKRNL_FATAL_ERROR in Windows 10 Software and Apps to solve the problem; Hi!! I have a problemThese days when I turn on my pc it goes in a blue screen and show this stop code: VIDEO_ XGKRNL_FATAL_ERROR I have contacted the... Discussion in 'Windows 10 Software and Apps' started by Taylor Fong, Oct 28, 2024.

  1. TAYLOR FONG
    Taylor Fong Win User

    VIDEO_ XGKRNL_FATAL_ERROR


    Hi!! I have a problemThese days when I turn on my pc it goes in a blue screen and show this stop code: VIDEO_ XGKRNL_FATAL_ERROR I have contacted the ASUS ROG support and they send me to this forum, this is my first laptop and I dont know how to stop this, I saw another publication that the suppport need a .dmp so I want to attach the 3 of them that happened this days but I cantMy laptop is an ASUS ROG STRI G17 2023 with a Ryzen 9 and a RTX4070 with 2tb sdd I occupied 0.6/2tb

    :)
     
    Taylor Fong, Oct 28, 2024
    #1
  2. TREBLEFREE
    treblefree Win User

    Transfering home created movie to external hard drive

    Thanks for replies, The information you provided was helpful. I use Freemake for video conversion but rarely use other options and checked out the DVD option -put a dvd in pc and Freemake listed Audio_TS and Video_ TS folder so i converted Video _TS to mp4 ....after completion....opened the converted mp4 in Potplayer which i use now and transferred the mp4 file to usb external hard drive and clicked on it and Potplayer played with no issues. Have tried VLC player but i find it a fiddly to use ... i have a test pc i use for trying programs out. I will try VLC player again and play around with it more thoroughly and do comparison with Potplayer and see how things go. Thank you
     
    treblefree, Oct 28, 2024
    #2
  3. KJL1956
    kjl1956 Win User
    Windows 10 not reading DVDs

    Code c issue and how the video is encoded.

    Open the disk(s) with windows explorer and check

    the dvd layout.

    If it has the video_ ts and audio_ts folders, only the video

    should have data.

    Open it and check the file formats ,vob,bup,ifo files should list.

    Can also depend on if the dvd was authored, burned as a data or movie

    disk or finalised ( closed out or still open), if udf was part of the disk

    info added to the burn.

    When using windows built in disk burning software it may not work across

    windows versions.

    What video format does the camera work with, transfer to.

    Microsoft removed video playback from windows media player and the code c

    that were part of previous versions are not available on win10.

    VLC (free) media player will work on almost all dvd and file formats, blu ray

    disks are still not 100 % workable but HD encoded video files playback well.
     
    kjl1956, Oct 28, 2024
    #3
  4. CURLY245
    curly245 Win User

    VIDEO_ XGKRNL_FATAL_ERROR

    pc crashes while playing games

    cant download the graphics driver pops up a error

    [11/22/17 18:47:06] Update Package Execution Started

    [11/22/17 18:47:06] Original command line: "C:\Users\Desktop\Downloads\Video_Driver_9T2W2_WN32_10.18.13.5354_A00.EXE"

    [11/22/17 18:47:06] DUP Framework EXE Version: 3.4.1.76

    [11/22/17 18:47:06] DUP Release: 9T2W2A00

    [11/22/17 18:47:06] Initializing framework...

    [11/22/17 18:47:06] Server Infrastructure Detected...Proceeding with PM Module...

    [11/22/17 18:47:06] Querying Personality Module for data via ..GetPersonalityInfo()

    [11/22/17 18:47:06] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()

    [11/22/17 18:47:06] Failed to obtain Personality Information

    [11/22/17 18:47:06] ...WARNING...Personality Module lib FAILED to return Values via ..GetPersonalityInfo().

    [11/22/17 18:47:08] logo.png

    [11/22/17 18:47:10] User Command: attended

    [11/22/17 18:47:10] DUP Capabilities Value: 41943039 (0x27FFFFF)

    [11/22/17 18:47:10] DUP Vendor Software Version: 10.18.13.5354

    [11/22/17 18:47:10] Local System/Model Compatible with this Package? Yes

    [11/22/17 18:47:10] Local System OS Version: 10.0.0.0

    [11/22/17 18:47:10] OS Compatible with this Package? Yes

    [11/22/17 18:47:10] Local System OS Language: EN

    [11/22/17 18:47:10] Language Compatible with this Package? Yes

    [11/22/17 18:47:10] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.535\miniunz.exe

    [11/22/17 18:47:10] Extraction-arguments: -x C:\Users\Desktop\DOWNLO~1\VIDEO_~1.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.535

    [11/22/17 18:47:56] Extraction-GetExitCode: 0

    [11/22/17 18:47:56] Identified Behavior : attended

    [11/22/17 18:47:56] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUP8C1F.tmp

    [11/22/17 18:47:56] Translated Command Line : NVMUP.exe /v "LOGFILE=\"C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUP8C1F.tmp\""

    [11/22/17 18:47:56] Path : C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00

    [11/22/17 18:47:56] Identified Behavior : attended

    [11/22/17 18:50:09] Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUP8C1F.tmp

    [11/22/17 18:50:09]

    --- Start of Vendor Software Log ---

    [11/22/17 18:50:09]

    --- End of Vendor Software Log ---

    [11/22/17 18:50:09] Vendor Software Return Code: 1603

    [11/22/17 18:50:18] logo.png

    [11/22/17 18:50:18] Name of Exit Code: ERROR

    [11/22/17 18:50:18] Exit Code set to: 1 (0x1)

    [11/22/17 18:50:18] Result: FAILURE

    [11/22/17 18:50:22] User Command: attended

    [11/22/17 18:50:22] DUP Capabilities Value: 41943039 (0x27FFFFF)

    [11/22/17 18:50:22] DUP Vendor Software Version: 10.18.13.5354

    [11/22/17 18:50:22] Local System/Model Compatible with this Package? Yes

    [11/22/17 18:50:22] Local System OS Version: 10.0.0.0

    [11/22/17 18:50:22] OS Compatible with this Package? Yes

    [11/22/17 18:50:22] Local System OS Language: EN

    [11/22/17 18:50:22] Language Compatible with this Package? Yes

    [11/22/17 18:50:22] User Parameter: logfile

    [11/22/17 18:50:22] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_9T2W2_WN32_10.18.13.5354_A00.txt

    [11/22/17 18:50:22] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.535\miniunz.exe

    [11/22/17 18:50:22] Extraction-arguments: -x C:\Users\Desktop\DOWNLO~1\VIDEO_~1.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.535

    [11/22/17 18:50:40] Extraction-GetExitCode: 0

    [11/22/17 18:50:40] Identified Behavior : attended

    [11/22/17 18:50:40] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUPEC4.tmp

    [11/22/17 18:50:40] Translated Command Line : NVMUP.exe /v "LOGFILE=\"C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUPEC4.tmp\""

    [11/22/17 18:50:40] Path : C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00

    [11/22/17 18:50:40] Identified Behavior : attended

    [11/22/17 18:52:49] Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUPEC4.tmp

    [11/22/17 18:52:49]

    --- Start of Vendor Software Log ---

    [11/22/17 18:52:49]

    --- End of Vendor Software Log ---

    [11/22/17 18:52:49] Vendor Software Return Code: 1603

    [11/22/17 18:52:50] logo.png

    [11/22/17 18:52:50] Name of Exit Code: ERROR

    [11/22/17 18:52:50] Exit Code set to: 1 (0x1)

    [11/22/17 18:52:50] Result: FAILURE

    [11/22/17 18:52:52] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_9T2W2_WN32_10.18.13.5354_A00.txt

    [11/22/17 18:53:07] User Command: attended

    [11/22/17 18:53:07] DUP Capabilities Value: 41943039 (0x27FFFFF)

    [11/22/17 18:53:07] DUP Vendor Software Version: 10.18.13.5354

    [11/22/17 18:53:07] Local System/Model Compatible with this Package? Yes

    [11/22/17 18:53:07] Local System OS Version: 10.0.0.0

    [11/22/17 18:53:07] OS Compatible with this Package? Yes

    [11/22/17 18:53:07] Local System OS Language: EN

    [11/22/17 18:53:07] Language Compatible with this Package? Yes

    [11/22/17 18:53:07] User Parameter: logfile

    [11/22/17 18:53:07] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_9T2W2_WN32_10.18.13.5354_A00.txt

    [11/22/17 18:53:07] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.535\miniunz.exe

    [11/22/17 18:53:07] Extraction-arguments: -x C:\Users\Desktop\DOWNLO~1\VIDEO_~1.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.535

    [11/22/17 18:53:19] Extraction-GetExitCode: 0

    [11/22/17 18:53:19] Identified Behavior : attended

    [11/22/17 18:53:19] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUP7C5A.tmp

    [11/22/17 18:53:19] Translated Command Line : NVMUP.exe /v "LOGFILE=\"C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUP7C5A.tmp\""

    [11/22/17 18:53:19] Path : C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00

    [11/22/17 18:53:19] Identified Behavior : attended

    [11/22/17 18:55:10] Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUP7C5A.tmp

    [11/22/17 18:55:10]

    --- Start of Vendor Software Log ---

    [11/22/17 18:55:10]

    --- End of Vendor Software Log ---

    [11/22/17 18:55:10] Vendor Software Return Code: 1603

    [11/22/17 18:55:10] logo.png

    [11/22/17 18:55:10] Name of Exit Code: ERROR

    [11/22/17 18:55:10] Exit Code set to: 1 (0x1)

    [11/22/17 18:55:10] Result: FAILURE

    [11/22/17 18:55:12] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_9T2W2_WN32_10.18.13.5354_A00.txt

    [11/22/17 18:56:08] Name of Exit Code: ERROR

    [11/22/17 18:56:08] Execution terminated at date-time 11/22/17 18:56:08

    [11/22/17 18:56:08] ######

    ਍਍[11/23/17 15:29:45] Update Package Execution Started

    [11/23/17 15:29:45] Original command line: "C:\Users\Desktop\Downloads\Video_Driver_9T2W2_WN32_10.18.13.5354_A00.EXE"

    [11/23/17 15:29:45] DUP Framework EXE Version: 3.4.1.76

    [11/23/17 15:29:45] DUP Release: 9T2W2A00

    [11/23/17 15:29:45] Initializing framework...

    [11/23/17 15:29:45] Server Infrastructure Detected...Proceeding with PM Module...

    [11/23/17 15:29:45] Querying Personality Module for data via ..GetPersonalityInfo()

    [11/23/17 15:29:45] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()

    [11/23/17 15:29:45] Failed to obtain Personality Information

    [11/23/17 15:29:45] ...WARNING...Personality Module lib FAILED to return Values via ..GetPersonalityInfo().

    [11/23/17 15:29:45] logo.png

    [11/23/17 15:29:46] User Command: attended

    [11/23/17 15:29:46] DUP Capabilities Value: 41943039 (0x27FFFFF)

    [11/23/17 15:29:46] DUP Vendor Software Version: 10.18.13.5354

    [11/23/17 15:29:46] Local System/Model Compatible with this Package? Yes

    [11/23/17 15:29:46] Local System OS Version: 10.0.0.0

    [11/23/17 15:29:46] OS Compatible with this Package? Yes

    [11/23/17 15:29:46] Local System OS Language: EN

    [11/23/17 15:29:46] Language Compatible with this Package? Yes

    [11/23/17 15:29:46] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.535\miniunz.exe

    [11/23/17 15:29:46] Extraction-arguments: -x C:\Users\Desktop\DOWNLO~1\VIDEO_~1.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.535

    [11/23/17 15:29:58] Extraction-GetExitCode: 0

    [11/23/17 15:29:58] Identified Behavior : attended

    [11/23/17 15:29:58] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUPA335.tmp

    [11/23/17 15:29:58] Translated Command Line : NVMUP.exe /v "LOGFILE=\"C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUPA335.tmp\""

    [11/23/17 15:29:58] Path : C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00

    [11/23/17 15:29:58] Identified Behavior : attended

    [11/23/17 15:31:42] Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_9T2W2_WN32_10.18.13.5354_A00\DUPA335.tmp

    [11/23/17 15:31:42]

    --- Start of Vendor Software Log ---

    [11/23/17 15:31:42]

    --- End of Vendor Software Log ---

    [11/23/17 15:31:42] Vendor Software Return Code: 1603

    [11/23/17 15:31:43] logo.png

    [11/23/17 15:31:43] Name of Exit Code: ERROR

    [11/23/17 15:31:43] Exit Code set to: 1 (0x1)

    [11/23/17 15:31:43] Result: FAILURE

    [11/23/17 15:31:44] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_9T2W2_WN32_10.18.13.5354_A00.txt
     
    curly245, Oct 28, 2024
    #4
Thema:

VIDEO_ XGKRNL_FATAL_ERROR

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    VIDEO_ XGKRNL_FATAL_ERROR: Hi!! I have a problemThese days when I turn on my pc it goes in a blue screen and show this stop code: VIDEO_ XGKRNL_FATAL_ERROR I have contacted the ASUS ROG support and they send me to this forum, this is my first laptop and I dont know how to stop this, I saw another...