Windows 10: VIDEO_MEMORY_MANAGEMENT_INTERNAL ERROR

Hi support team,Getting unexpected shutdowns after playing some games like Apex, PUBG and etc. From Event viewer i only see error is The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. From dump it`s say: VIDEO_MEMORY_MANAGEMENT_INTERNAL 10e The video memory manager encountered a condition that it can't recover from. By crashing, the video memory manager is attempting to get enough information into the minidump such that somebody can pinpoint what lead to this condition. Adding memory d

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BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with your PC as you receive BSOD with the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL. I certainly appreciate your efforts in sharing the necessary details to analyze the issue.



The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check has a value of 0x0000010E. This indicates that the video memory manager has encountered a condition that it is unable to recover from.



Upon checking the dump files, I found that the file dxgmms2.sys is causing the BSOD on the system.



I would suggest you to uninstall the graphics drivers and then re-install them from the

manufacturer website to see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
   
3. Expand Display Adapters.
   
4. Right click on the Display drivers and click on
   Uninstall.
   
5. Check the box Delete the driver software for this device.
   
6. Click on OK.
   
7. Do not restart the PC.
   

In addition, I see that there is a BIOS update available for the PC. You can also try updating the BIOS and see if that helps. The BIOS update can be downloaded from the

manufacturer website.



Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from
the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk



If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Bluescreen error with the code VIDEO_MEMORY_MANAGEMENT_INTERNAL

Hi Microsoft,

In a couple of days, I have continuously encountered the annoying bluescreen issue with the code VIDEO_MEMORY_MANAGEMENT_INTERNAL

Please find the minidump files in this location

101220-11265-01.zip

Hope never have to see this error again.

Thank you

Tu

 

Video_Memory_Management_Internal Error

I have a dell Inspiron 7537, and quite often when i open or close Counter Strike GLobal Offensive, my PC will freeze for about 30 seconds and then blue screen with the Video_Memory_Management_Internal Error. If anyone knows how to fix this please let me
know. I will leave the exact specs of my PC below.

Thanks

CPU: Intel i7-4500U

GPU: Nvidia GT 750

RAM: 16gb

Graphics Driver Version: 368.39

Windows Version: Windows 10 Home 64 bit

Windows Build: 10586.318