Windows 10: Video_memory_management_internal

A blue screen with Video_Memory_Management_Internal keeps coming up and i cant operate my system because immediately it boots, the same thing happens and it restarts repeatedly.

:)

 

BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with your PC as you receive BSOD with the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL. I certainly appreciate your efforts in sharing the necessary details to analyze the issue.



The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check has a value of 0x0000010E. This indicates that the video memory manager has encountered a condition that it is unable to recover from.



Upon checking the dump files, I found that the file dxgmms2.sys is causing the BSOD on the system.



I would suggest you to uninstall the graphics drivers and then re-install them from the

manufacturer website to see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
   
3. Expand Display Adapters.
   
4. Right click on the Display drivers and click on
   Uninstall.
   
5. Check the box Delete the driver software for this device.
   
6. Click on OK.
   
7. Do not restart the PC.
   

In addition, I see that there is a BIOS update available for the PC. You can also try updating the BIOS and see if that helps. The BIOS update can be downloaded from the

manufacturer website.



Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from
the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk



If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Video_Memory_Management_Internal Error

Hi,

It's unfortunate that you are facing this issue. Let me assist you to resolve the issue.

The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check indicates that the video memory manager has encountered a condition that it is unable to recover from.

This bug check is usually caused by a video driver behaving improperly.

I suggest you to refer to the below link and check if it helps.

Bug Check 0x10E VIDEO_MEMORY_MANAGEMENT_INTERNAL - Windows drivers

I would suggest you to update your video card drivers through windows update and check if it helps. Refer to the below link.

How to: Install and Update Hardware Drivers in Windows 10

If you have checked that the latest drivers have been installed, suggest you to uninstall and reinstall the drivers from the website.

Hope this helps, let us know the status of the issue.

 

Video_Memory_Management_Internal Error

I have a dell Inspiron 7537, and quite often when i open or close Counter Strike GLobal Offensive, my PC will freeze for about 30 seconds and then blue screen with the Video_Memory_Management_Internal Error. If anyone knows how to fix this please let me
know. I will leave the exact specs of my PC below.

Thanks

CPU: Intel i7-4500U

GPU: Nvidia GT 750

RAM: 16gb

Graphics Driver Version: 368.39

Windows Version: Windows 10 Home 64 bit

Windows Build: 10586.318