Windows 10: VIDEO_SCHEDULER_INTERNAL_ERROR from atikmpag with videos and games

When watching Youtube videos or playing games (very frequent with Playerunknown Battlegrounds), I often receive a BSOD with the error VIDEO_SCHEDULER_INTERNAL_ERROR. Playing PUBG, I probably receive the BSOD one out of every three games.

System
---------
Windows 10 64 bit
Intel i5-7500
Radeon RX480
8GB RAM

WhoCrashed Analysis
-----------------------------
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x4787B)
Bugcheck code: 0x119 (0x5, 0xFFFFE18529174000, 0xFFFFE18529526AD0, 0x35ED4)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).

DM Log
----------
Attachment 146296

After reading other posts, I ran a the usually recommended command prompt scans as well.
Attachment 146297

Appreciate anyone who can help me out.

:)

 

Bluetooth Connection results in Blue Screen Error?

I just got another blue screen. It is the "Video_Scheduler_Internal_Error." I was browsing the web put not playing any videos or games...

 

Blue Screen of Death Clarification

Hi Yuuj, because this error happened when you quit a game and the error message is VIDEO_SCHEDULER_INTERNAL_ERROR. this is more than likely caused by your Video card driver . . .

This cannot and will not damage your PC or any of the components in it . . .

If this only happened once, I would not worry about it.

If it happens on a regular basis, I would look at either rolling back or updating your Video Card Driver from inside Device Manager

 

Hi

There were 14 bsod mini dump files debugged.
Some of them displayed the video driver atikmpag.sys as the misbehaving driver.
Bitdefender was identified as a faulting application.
Windows failed fast startup.

Open administrative command prompt and type or copy and paste:
1) dism /online /cleanup-image /restorehealth
2) When this is completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread3) Uninstall Bitdefender:
Uninstall Bitdefender
4) Reinstall bitdefender
5) turn off windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
AMD graphics with INTEL processor:
6) uninstall: AMD Radeon method
a) create a restore point
b) download the new driver from Download Drivers to the desktop
c) download and install: Display driver uninstaller (DDU) Official Display Driver Uninstaller DDU Download
c) Open AMD install manager
d) Check package to uninstall everything
e) Reboot into safe mode
f) In safe mode use Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
g) Reboot
h) Turn off antivirus
i) install the driver from the desktop


See this link for text and images: Clean Install AMD Graphics Drivers | Community
Clean Install AMD Graphics Drivers | Community


How to troubleshoot “Display driver stopped responding and has recovered”, ATIKMDAG.sys type errors

Clean Install AMD Graphics Drivers | Community
Download Drivers

Official Display Driver Uninstaller DDU Download
Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller: How to use - Windows 7 Help Forums[2]=Hardware%20and%20Drivers







Code: Windows failed fast startup with error status 0xC00000D4.[/quote] Code: +++ WER2 +++:Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0Event Name: LiveKernelEventResponse: Not availableCab Id: a5e9a0a2-4b87-418c-a318-f368eab41077Problem signature1: 141P2: ffffe1852ceee010P3: fffff80a777ff654P4: 0P5: 2908P6: 10_0_15063P7: 0_0P8: 768_1P9: P10:[/quote] Code: +++ WER6 +++:Fault bucket 0x119_5_DRIVER_FAULTED_SYSTEM_COMMAND_dxgmms2!VidSchiProcessIsrFaultedPacket, type 0Event Name: BlueScreenResponse: Not availableCab Id: 7e061cfe-d865-4c40-90e9-93c2c3599763Problem signature1: 119P2: 5P3: ffffab862672e000P4: ffffab86268caad0P5: 1097bP6: 10_0_15063P7: 0_0P8: 768_1P9: P10:[/quote] Code: 6/26/2017 1:26 AM Application Error Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41 Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb Exception code: 0xc000000d Fault offset: 0x0000000000105a50 Faulting process id: 0x5a4 Faulting application start time: 0x01d2ee101fb1fcb4 Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 0ad7358f-4abe-4895-94c4-3733e45fe573 Faulting package full name: Faulting package-relative application ID:7/7/2017 9:30 PM Application Error Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41 Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb Exception code: 0xc000000d Fault offset: 0x0000000000105a50 Faulting process id: 0x624 Faulting application start time: 0x01d2f7678ba9a80a Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a2a295b2-4942-47a3-aedf-7fd011fe46b1 Faulting package full name: Faulting package-relative application ID:[/quote] Code: BugCheck 119, {5, ffffd70a5031a000, ffffd70a50811ad0, 610}*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sysProbably caused by : dxgmms2.sys ( dxgmms2!VidSchiProcessIsrFaultedPacket+23e )[/quote]
atikmdag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) AMD Support and Radeon Software Driver Download
Get from OEM for laptops

Code: BugCheck 50, {ffffc40170fda428, 0, fffff80825db1a31, 0}*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sysCould not read faulting driver name*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : memory_corruption[/quote] Code: ffffc401`6f8cc378 fffff808`22d4ecb1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0xecb1[/quote] Code: ffff9380`c08a5378 fffff80e`368cecb1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0xecb1[/quote]



Code: ffff9881`0ecd9818 fffff800`fb46bc75Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x3bc75[/quote] Code: ffff9b81`8c33a748 fffff80f`f8db2545Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0x12545[/quote] Code: ffff9b81`8c33a6a8 fffff80f`fc31ce7cUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x10ce7c[/quote]

 

Performed all recommended actions, will report back.

 

After performing all actions, I received the same BSOD with the same error code after playing PUBG for a couple minutes. Attached below is the new DM Log Collector upload after reinstalling Bitdefender/AMD drivers.
Attachment 146348

I was surprised to hear Bitdefender was listed as a potential cause. For now, I'll look through the atikmpag.sys thread you posted and I'll also uninstall Bitdefender and see if playing PUBG still gives me that BSOD.
EDIT: Still crashed without Bitdefender. Looking through atikmpag.sys troubleshooting...

Thanks for your time.

P.s. The following is from the command prompt actions BEFORE I reinstalled everything:
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Image Version: 10.0.15063.0

[==========================100.0%==========================]
The restore operation completed successfully.The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
353280 file records processed.
File verification completed.
7530 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
431602 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
39162 data files processed.
CHKDSK is verifying Usn Journal...
35669552 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

499593215 KB total disk space.
170464992 KB in 215131 files.
134020 KB in 39163 indexes.
0 KB in bad sectors.
475051 KB in use by the system.
65536 KB occupied by the log file.
328519152 KB available on disk.
4096 bytes in each allocation unit.
124898303 total allocation units on disk.
82129788 allocation units available on disk.

C:\WINDOWS\system32>

 

There were two new bsod mini dump files and both when debugged display the same misbehaving driver.
The bitdefender was not a cause of bsod. It was a faulting application so it was to be uninstalled and reinstalled.
If it were a cause of the bsod it would have been uninstalled without reinstallation.
Please list each step with as much detail as possible the method that you used in uninstalling and reinstalling atikmpag.sys


Code: BugCheck 119, {5, ffffe18529174000, ffffe18529526ad0, 35ed4}*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/quote] atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) AMD Support and Radeon Software Driver Download
Get from OEM for laptops

 

To uninstall/reinstall atikmpag.sys, I first downloaded DDU 17.0.6.7.

I then downloaded the Radeon Software Crimson Relive Edition 17.7.2 for the RX 400 series on a Windows 10 64bit environment from AMD's support downloads webpage.

I found an Install Manager App within the C:/AMD folder. I uninstalled my current driver using that tool.

I booted into Safe Mode and opened DDU. I chose Clean and Restart. The program ran and then restarted my computer.

After restarting, my display resolution had degraded. I took this as a sign that the Radeon software had successfully been uninstalled. I double-clicked on the Radeon software package 17.7.2 that I had downloaded beforehand.

From the install prompt, I chose Custom Install with all options included. I did not install Radeon Relive (their streaming/replay software).

My resolution returned to expected. I then played PUBG until I receive the BSOD described by the two new DMP files you mentioned above.

I plan on running memtest86 tonight.

 

It will be trial and error to get a video driver that does not bsod.
Use DDU and when you choose a driver find the bare minimum add ons for installation.
If it bsod then see what is available as a roll back option.