Windows 10: VIDEO_TDR_FAILURE 116

Discus and support VIDEO_TDR_FAILURE 116 in Windows 10 BSOD Crashes and Debugging to solve the problem; SPECS:Processor: AMD Ryzen 7 3700X 8-Core Processor, 3.60 GHzGraphics Card: MSI GeForce RTX 2060 Ventus GP OC 6GMotherboard: ATX MSI B450 Gaming Plus... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ricardo Tavares1, Apr 24, 2024.

  1. VIDEO_TDR_FAILURE 116


    SPECSVIDEO_TDR_FAILURE 116 :processor: AMD Ryzen 7 3700X 8-Core Processor, 3.60 GHzGraphics Card: MSI GeForce RTX 2060 Ventus GP OC 6GMotherboard: ATX MSI B450 Gaming Plus MaxRAM: Crucial Ballistix Gaming 16GB 1x16GB DDR4-3200MHz CL16 I have been facing this for about a while now, random crashes when playing games and watching videos on YouTube.Whenever it crashes, the audio will stutter, followed by my display freezing and then a crash and a restart without any BSODs.Here is the dump files I have received from the recent crashes.https://1drv.ms/u/s!Aq_kwuupQrySgftvfod3OHQgkKFA2A?e=IRxmoXThank

    :)
     
    Ricardo Tavares1, Apr 24, 2024
    #1
  2. madlyy Win User

    VIDEO_TDR_FAILURE (116) or PAGE_FAULT_IN_NONPAGED_AREA (50) BSOD daily

    GPU: RX580 8GB

    OS: Windows 10 64 bit version 1709

    GPU Driver version: Adrenalin 19.7.5

    Display Devices: Viewsonic XG2402 144Hz HDMI

    Motherboard: Gigabyte AB350M Bios version F10

    CPU: Ryzen 5 1600

    PSU: Seasonic S12II 520W

    RAM: 8GB 2400MHz (1 stick)



    Issue:

    VIDEO_TDR_FAILURE (116) or PAGE_FAULT_IN_NONPAGED_AREA (50) BSOD (both caused by atikmdag.sys and atikmpag.sys) daily, it occurs randomly and oftentimes it doesn't even show a BSOD, my pc just suddenly freezes and restarts. Have
    already tried DDU to reinstall GPU drivers and I tried various drivers. Have also run memtest x86 4/4 passes without any errors.

    Is my PSU or GPU dying?

    minidumps: https://drive.google.com/open?id=1hfPIrzLF2jSKcUC4dofxJ_RdYHAENlMb
     
    madlyy, Apr 24, 2024
    #2
  3. How do i fix VIDEO_TDR_FAILURE(116)?

    Hi

    Welcome to Microsoft community.

    I carefully examined the log files and found that your issue was caused by a conflict between Defender and the NVIDIA graphics card driver, resulting in the crash.

    At the same time, I also see it from your error message VIDEO_TDR_FAILURE (116) error. This error often occurs when the Timeout Detection and Recovery (TDR) feature in Windows detects that the Graphics card has not responded within the permitted time, then the display driver is restarted to prevent the need to reboot.

    Here are some steps you can follow to resolve this issue:

    1. Update Graphics Driver: The first thing you should do is ensure that your Nvidia RTX 2060 graphics driver is up-to-date. Visit Nvidia's official website, download the latest driver for your graphics card, and install it. Choose the "Clean Installation" option during the installation to remove the old driver and settings.
    2. Perform a clean boot. To exclude the interference of the vast majority of applications.
    3. Run Windows Defender Offline Scan: As you mentioned a conflict between Defender and the Nvidia graphics driver, conducting an offline scan might help. Go to Windows Security settings > Virus & threat protection > Scan options > Windows Defender Offline Scan. This will restart your PC and take about 15 minutes to run.
    4. Adjust the TDR settings: You can try increasing the TDR delay which may help if your system is just taking longer than expected to respond. This involves editing the Windows Registry, so proceed with caution. Here's how you can do it:
      • Press the Windows key + R, type "regedit" into the Run box, and press Enter to open the Registry Editor.
      • Navigate to

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
      • Right-click on the right pane and select New > DWORD (32-bit) Value or QWORD (64-bit) Value. Name it "TdrDelay".
      • Double-click on TdrDelay and set the value data to 8 (for 8 seconds).
      • Click OK and restart your computer.

        Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.
    5. Check Hardware: Overheating or faulty hardware could also cause this error. Check if your GPU and other components are properly seated and clean. Make sure your PC is not overheating.

    Please feel free to let me know if you have any further updates, thanks.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist
     
    Derrick19 - MSFT, Apr 24, 2024
    #3
  4. iian khor Win User

    VIDEO_TDR_FAILURE 116

    VIDEO_TDR_FAILURE (116)

    SPECS:
    Processor: AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)

    Graphics Card: NVIDIA GeForce RTX 2060 SUPER

    Motherboard: TUF Gaming A520M-PLUS

    RAM: 2x8GB

    Drives:

    1. Viper M.2 VPN100 (500GB)

    2. ST1000DM010-2EP102 (1TB)

    I have been facing this for about 3 weeks now, random crashes when playing games and watching videos on YouTube.

    Whenever it crashes, the audio will stutter, followed by my display freezing and then a crash and a restart without any BSODs.

    Here is the dump file I have received from the recent crashes.

    Attempted fixes:
    1. I have used DDU to completely remove my NVIDIA Graphics Card drivers, followed by installing the latest & recommended graphics card driver

    2. Updating BIOS

    3. MEMTEST86 (All pass)

    4. Clean reinstall of Windows 11 (using a bootable USB drive)

    5. Testing of RAM sticks manually (isolating each RAM stick to see if it is faulty)

    Thanks in advance for replying to my

    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: ffffaf0182f10010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff80235079410, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.

    Debugging Details:
    ------------------

    Unable to load image nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys

    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.mSec
    Value: 2593

    Key : Analysis.Elapsed.mSec
    Value: 13382

    Key : Analysis.IO.Other.Mb
    Value: 0

    Key : Analysis.IO.Read.Mb
    Value: 0

    Key : Analysis.IO.Write.Mb
    Value: 1

    Key : Analysis.Init.CPU.mSec
    Value: 249

    Key : Analysis.Init.Elapsed.mSec
    Value: 8069

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 103

    Key : Bugcheck.Code.LegacyAPI
    Value: 0x116

    Key : Dump.Attributes.AsUlong
    Value: 1008

    Key : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key : Dump.Attributes.ErrorCode
    Value: 0

    Key : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key : Dump.Attributes.ProgressPercentage
    Value: 0

    Key : Failure.Bucket
    Value: 0x116_IMAGE_nvlddmkm.sys

    Key : Failure.Hash
    Value: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

    BUGCHECK_CODE: 116

    BUGCHECK_P1: ffffaf0182f10010

    BUGCHECK_P2: fffff80235079410

    BUGCHECK_P3: ffffffffc000009a

    BUGCHECK_P4: 4

    FILE_IN_CAB: 092423-7734-01.dmp

    DUMP_FILE_ATTRIBUTES: 0x1008
    Kernel Generated Triage Dump

    VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffaf0182f10010
    Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

    PROCESS_OBJECT: 0000000000000004

    BLACKBOXBSD: 1 (!blackboxbsd)

    BLACKBOXNTFS: 1 (!blackboxntfs)

    BLACKBOXPNP: 1 (!blackboxpnp)

    BLACKBOXWINLOGON: 1

    CUSTOMER_CRASH_COUNT: 1

    PROCESS_NAME: System

    STACK_TEXT:
    fffffc01`5ec22868 fffff802`240cdf6e : 00000000`00000116 ffffaf01`82f10010 fffff802`35079410 ffffffff`c000009a : nt!KeBugCheckEx
    fffffc01`5ec22870 fffff802`2407dd42 : fffff802`35079410 ffffaf01`82bd8010 00000000`00000080 ffffaf01`82bd80d0 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
    fffffc01`5ec228b0 fffff802`240759ad : ffffaf01`82bd6000 ffffaf01`7c027040 ffffaf01`82bd6b50 ffffaf01`82bd6b50 : dxgkrnl!ADAPTER_RENDER::Reset+0x12a
    fffffc01`5ec228e0 fffff802`240cd6c5 : 00000000`00000100 ffffaf01`7c027040 00000000`00000000 ffffaf01`7bbed580 : dxgkrnl!DXGADAPTER::Reset+0x60d
    fffffc01`5ec22990 fffff802`240cd822 : 00000000`00000000 fffff802`15e13ce0 ffff8000`00000000 fffff802`15f49ac0 : dxgkrnl!TdrResetFromTimeout+0x15
    fffffc01`5ec229c0 fffff802`154b8bd5 : ffffaf01`7c027040 ffffaf01`70e97870 ffffaf01`00000000 ffffffff`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x22
    fffffc01`5ec22a00 fffff802`15412667 : ffffaf01`7c027040 00000000`0000072c ffffaf01`7c027040 fffff802`154b8a80 : nt!ExpWorkerThread+0x155
    fffffc01`5ec22bf0 fffff802`156370a4 : ffffd700`761d1180 ffffaf01`7c027040 fffff802`15412610 00000000`00000000 : nt!PspSystemThreadStartup+0x57
    fffffc01`5ec22c40 00000000`00000000 : fffffc01`5ec23000 fffffc01`5ec1d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34

    SYMBOL_NAME: nvlddmkm+1099410

    MODULE_NAME: nvlddmkm

    IMAGE_NAME: nvlddmkm.sys

    STACK_COMMAND: .cxr; .ecxr ; kb

    FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

    Followup: MachineOwner
    ---------
     
    iian khor, Apr 24, 2024
    #4
Thema:

VIDEO_TDR_FAILURE 116

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