Windows 10: videos and sound dead on computer

same problem, no videos whatsoever in edge, facebook, youtube. it just freezes after playing the first 1/2 second or so. after the video switches from buffering to playing and buffering. it freezes on commercial advertisements too.

I occasionally get a video off Instagram to load.

Firefox plays all videos.

Windows Media Player will not play videos. - Other video players work just fine offline.

There is also no audio on my computer at all. Audio died too. Already reloaded audio drivers for my computers. Did have a headset that I would use instead of speakers on my laptop.

:)

 

Sound of computer works, video players don't

Hello Bine,

Thank you for posting your query in Microsoft Community.

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

Anyone else have no sound after installing Windows 10 build 10240?

Hi,

Sorry for the late reply.

Do you get sound with basic windows drivers?

I suggest you try the following steps:

Follow the steps mentioned below:

• 
  Right on the start icon and click on device manager
  
• 
  Expand Sound video and Gaming , Select the Audio adapter, right click on un-install.
  
• 
  Restart the computer.
  
  Regards,
  

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.