Windows 10: Videos are not playing on certain websites

Im unable to play any videos in the particular website in any browser only in my laptop.other laptop and in mobile it works fine . After 18th August 2024,im unable to play any videos in my Laptop. currently using Windows 11.Kindly provide solution ASAP.im not sure if the issue with windows update 0r Devices and drivers Tried,clearing caches,troubleshooted video playback.

:)

 

Videos are not playing on certain websites

Hi Anthony,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with playing videos on some websites. For further clarity on the issue, please respond to the questions below.

1. Which browser are you using to access the website?
   
2. Does this issue occur on a specific browser or all the browsers?
   
3. Which build version of Windows 10 are you using currently?
   
4. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   

Refer the article Which version of Windows operating system am I running?



One of the things that you can try is updating the Flash Player and see if that helps. Refer the article

Update Adobe Flash Player on Windows



If you are using Chrome and the videos are not playing then you can refer the article

Fix videos & games that won't play



If you are using Firefox then you may want to refer the article
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems



In addition, you may want to refer the article
Video playback issues



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to play Videos in OneDrive website

Hi,



Thank you for writing to Microsoft Community Forums.



I completely understand that you have not received any response from the support team. As you are unable to play videos in the app and on OneDrive website, I suggest you to refer the article

Video formats you can play on the OneDrive website to know about the video formats that are supported by OneDrive website.



You can get in touch with the OneDrive support team, follow the below steps to contact the OneDrive support team.



Sign in to OneDrive.com from any browser, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.



Hope it helps.



Nikhar Khare

Microsoft Community - Moderator

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator