Windows 10: videos no longer play in Windows media when click.

Instead I get a box with x on a red circle and "System call failed"

:)

 

Playing slow and pixelated videos in Windows 10 media .

Hi Ray,

Thank you for posting on Microsoft Community. We will help you in resolving the issue.

Before assisting further, I would like to ask you few questions:

• 
  Does the issue persist when you play videos on other video players?
  
• 
  Does the issue persist when you play videos using a browser?
  

Sometimes certain file types will not be supported or the file type might be very large to load on to the player. It might also be due to the non-updated version of the Windows media player you might be facing this issue.

Method 1: I suggest you to run the Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• 
  Press Windows Key icon key on the keyboard, type
  troubleshooter and select the top most search result.
  
• 
  Click on View all from left side panel of the screen.
  
• 
  Select Hardware and Devices,
  click on Advanced option and check
  Apply repairs automatically option.
  
• 
  Follow the on screen instructions.
  
• 
  Close the window and check if the changes are effective.
  

Method 2:

Step 1: Check if you are able to play the videos without any performance issue in Movies & TV app.

Also check if you are able to play videos using a browser without facing similar issue.

Step 2:
Check the version of Windows Media Player
and update the player to the latest version and check if the issue is resolved.

Refer to the File Types supported by Windows Media Player
and check if it helps.

Note: The article written for Windows 8/8.1 applies to Windows 10 as well.

Write back to us if you face further issues, we will be happy to assist.

Thank you.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.