Windows 10: Videos on Photos app

I like to go through my photos and videos all at once using the photo app. I was able to just click to the next video just fine before and without changing any settings it all of a sudden started muting each video. So, when I click to the next video or from a photo back to video it mutes it and I have to unmute it each time. How can I fix this?

:)

 

Windows Photos Export Video Project Problem

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the Photos App, while exporting video project. We were able to create and export the video project. So the issue could be with photos app installed in the PC. I would suggest you
to follow the steps mentioned in these methods.



Method 1: Please refer the steps as mentioned in

Fix problems with apps from Microsoft Store article.



Method 2: You can also try to re-install the app using PowerShell. Here are steps to re-install photos app:

1. Open PowerShell (Admin). Right click on the start button and then on PowerShell (Admin).
   
2. Then type: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
   
3. Once the above command is successful. You can install the Photo app from Microsoft Store.
   

We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Movie Editor in the photos app keeps uploading a pink/purple video instead of the actual video

Hi Emma Epps,



Thank you for writing to Microsoft Community Forums.



To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the questions below.

1. Is this issue occurring with all the video app, or with the particular video file?
   
2. What is the Graphic Card that you have installed on your PC?
   
3. What is the make and model of the system?
   
4. What is the version of Windows 10 you are using? You can refer this article to
   Check for operating system information in Windows 10.
   

It seems likely this pink artifacts on export issue is caused by display driver compatibility issues. However, I suggest you to follow the below method and check if that helps.



Method 1: Turn off hardware-accelerated video encoding in Settings

1. Open photo app and select settings
   
2. At the bottom you will find your app version number in the About this app section
   
3. If you are running version 2018.180710.00 or greater
   there will also be a Video section with a toggle on this page
   
4. You should try turning off this toggle, which will disable hardware-accelerated video encoding, then exporting your video.
   

I also suggest you to refer this Thread
Windows photo app - Export/Share function problem, from Sarah S (Microsoft)
Replied on July 14, 2018.







I look forward to hearing from you soon.



Regards,

 

editing video in windows 10 photo app

Thanks for the information.

If the issue happened after installing the Polarr Pro, we suggest that you uninstall the app first and check if the photo app will work.

To uninstall a program in Windows 10, follow these steps:

• Go to Control Panel.
• Click Programs.
• Look for Programs and Features.
• Right-click Polarr Pro.
• Click Uninstall.

Get back to us with the result.