Windows 10: Viewing & Transferring Videos Using Phone Link

This Microsoft tutorial explains how to transfer videos using Phone Link, but I cannot see videos when I use Phone Link.The strange thing is, this Microsoft Phone Link support page says that Phone Link doesn't support videos.So, does Phone Link support or not support videos?I have a Samsung Galaxy S23 Ultra.

:)

 

No Audio When I Transfer Older Videos from My Phone to Windows Desktop

Hi,

Share this information to assist you better.

• Is the issue particular to the videos which are transferred from the phone?
• How are trying to play the videos? Which application are you using?
• What is the format of the videos?

We suggest you to transfer one of the videos to the different computer and check for the issue. If you face the same issue, then we suspect that videos might be corrupted or incompatible with Windows 10.

Let us know the status of the issue.

 

Unable to view or download videos from websites

Hi Nelson,

Thank you for posting your question in Microsoft Community. We are glad to assist you.

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

• Did you make any specific hardware or software changes prior to this issue?
• Is the issue specific to a particular website?

Internet Explorer 11 comes with the latest version of flash player pre-installed. So, the issue may rest with the particular page having compatibility issues with the Internet Explorer or there may be an issue with the flash
player configuration settings in Internet Explorer. Hence, I would suggest you to try the following diagnostic steps to get started in the correct direction and check if the issue persists:

Method 1:

I would suggest you to try opening the page in the compatibility view and check if you are able to view the video.

Fix site display problems with Compatibility View

Fix site display issues with Compatibility View in Internet Explorer 11 - Microsoft Support Method 1 does not resolve the issue, proceed to Method 2.

Method 2:

Try the additional steps provided in the following link.

Why won't videos play in Internet Explorer?


Internet Explorer help - Microsoft Support

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

Method 3:

As slightly mentioned in the Method 2, make sure that the necessary add-ons are enabled in Internet Explorer. To do this, follow these steps:

• Open Internet Explorer.
• Tap or click the Tools button
  
• In the Currently loaded add-ons list, click Run without Permissions.
• Look for the following add-ons in the list that's displayed. If any of these add-ons are listed, make sure the Status for each is listed as Enabled.
  

• Shockwave Active X Control
• Shockwave Flash Object
• Java Plug-in (may be multiple add-ons)
• QuickTime Plug-in (may be multiple add-ons)
• Windows Media Player

Having done the above steps, check if the websites are functioning properly.

Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.

 

Why am I unable to view videos via phone link? Is this privacy setting related, or something else?

Hi, Bryan.

I'm Jen. I'm an independent advisor and would happily help you figure this out.

It looks like videos are not supported for viewing in the Phone Link app. I would suggest submitting feedback regarding this using the Feedback Hub app. You can follow the steps in the link below.

https://support.microsoft.com/en-us/windows/sen...

Kind regards.