Windows 10: Virgin Media outgoing mail impasse

Hi,up until early Wednesday I was accessing my virgin media email via Outlook which has far superior functionality.Something has changed since then & Outlook cannot connect to the Virgin media server smtp.virginmedia.comIs there some way I can re-establish connection with this server? Strangely enough, this issue was highlighted in September but an answer was not provided as the guy who raised the issue found a solution, unfortunate I have not ben able to, despite long conversations with Virgin who say the problem is caused by the third party application - Outlook. I have the same problem

:)

 

Help in importing Virgin media mail

We have just upgraded to Windows 10, and want to use outlook to manage another e-mail account (Virgin mail). I have done this previously, but now don't know what the incoming and outgoing mail server details should be (we have also changed our internet
provider in the meantime). The account seems to set up - and then says further attention required (and that the Virgin settings are out of date).

Any help appreciated

Thanks

 

Microsoft email (Virgin Media).

Hi Jamie,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

I would suggest you to check whether you are receiving emails through the web browser by logging on to your virgin media account.

Run the Windows app troubleshooter and check if it fixes the issue.

Try these steps to run the troubleshooter:

• Type troubleshooting in the search bar.
  
• Click view all in the left panel.
• Select ‘Windows app' and follow the on-screen instructions.

Hope this helps. Get back to us with the results for further assistance.

 

Update Credentials of Virgin Media Account.

Hi,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below-listed questions and get back to us.

1. Are you currently using a Microsoft Account?
2. Had you ever linked your Virgin Media Account to your Microsoft Account?

If you are logging into Web Outlook, then follow the below steps to update your Outlook Profile.

Step 1: After signing in to your Microsoft Outlook account, click the photo icon on the top right and click
About me.

Step 2: Click on Edit in Edit Your Profile >
Edit Your Basic Information.

Step 3: To change your basic information, such as your About Me description and your profile photo, click
Basic Information and edit your information. Click Save all and
close.

If you want to update your Virgin Media Account information, then you may want to post your query in
Virgin Media Community.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.