Windows 10: Virus and Malware--- I've been Scammed

I was recently given the number for myPhoneSupport.com thinking that it was a legitimate Microsoft help line. Unfortunately, I allowed them access to my computer and they added CyberLink YouCam and TrackOff Privacy Software and, of course, charged me $400.00. I have since learned that this is a scam and that now they probably have all my files. How should I handle this. I've stopped payment but would like to clean my computer of any malware they may have hidden in my files.

:)

 

Possible virus or scam

As already mentioned:

All these kind of pop-ups/alerts are fake warnings - scams. Never ever call these numbers.

Please read:
Beware of Phony Tech Support Scams

Normally you just close your browser:
https://blog.malwarebytes.com/threat-analysis/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

How to Open Windows Task Manager

You might want to run a quick scan with your Anti-Virus program.

In case you keep on getting these fake alerts:

Follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

Suggestion to read:

• Scam Pop-Ups: What You Need to Know

• Avoiding technical support scams
• Tech Support Scams – Help & Resource Page
• Best Practices for Safe Computing - Prevention of Malware Infection

You might want to report this to Microsoft (but you don't have to):
http://support.microsoft.com/reportascam

and you might want to watch:

Fake Tech Support Scams – video from the MS Digital Crimes Unit

 

Virus Scam 0x80072ee7

To prevent such fake and unwanted pop ups/warnings/alerts , please do get a good blocker extension for your browser.

Personally I use and recommend
uBlock Origin.

• gorhill/uBlock

Suggestion to take the time and read everything here:

Beware of Phony Emails &Tech Support Scams which

• explains various methods how to get out of those fake alerts (for example
  Close Browser Application With Task Manager). Make sure to not restore your browser session.
  
• includes Resources to protect your browser, privacy & help prevent browser pop-up ads and scams

and much more.

When in doubt: run some scans, get rid of fishy browser extensions and installed programs, reset browser etc.

Also see:

• Tech Support Scams - Help & Resource Page
  
• https://www.microsoft.com/en-us/wdsi/threats/support-scams
• Best Practices for Safe Computing - Prevention of Malware Infection
  

 

Virus scam alert.

It is a common scam.

Tech Support Scamming through
unsolicited phone calls, browser pop-ups and
emails (aka
Tech Support Scamming) from "so-called Support Techs" advising
"your computer is infected with malware",
“All Your Files Are Encrypted" and other
fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware
found on your computer,
fake ransomware and fake
BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), more nefarious scammers will talk their victims into allowing them remote control
access of the computer so they can install a
Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.

These are a few examples.

• Fake Your computer is locked screenlocker...contact a Microsoft technician
• Microsoft Help Desk Tech Support Scam
• Microsoft Office Activation Wizard Tech Support Scam
• Windows has been blocked due to suspicious activity Tech Support Scam
• Your Windows has been Banned Scam
• 1-844-879-7840 Suspicious Activity Tech Support Scam

The scammer may claim to be affiliated with Microsoft or
Windows Support. However, there have been reports of scammers claiming to be affiliated with major computer manufacturers such as
Hewlett Packard, Lenovo and Dell, familiar security vendors like
Symantec, Panda, McAfee, etc. and even popular
ISPs.

Hanging up the phone when the scammers call is the best way to deal with them.

For more information about how these scams work and resources to protect yourself, please read
Beware of Phony Emails & Tech Support Scams...there
are suggestions near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem or you allowed remote access into your computer.