Windows 10: Virus problems

Hi everyone!
So, my laptop got infectet when i downloaded a fake using manual
i downloaded it from this site (DO NOT OPEN) Siemens Siwamat 2102 User Manual | downloadfreefileshere.com and i would be very thankful if someone helped me out here.

:)

 

start menu stopped working

Cannot get start menu to pop up. Worked till yesterday, now won't. Turned off computer and back on - still won't work

 

Problem with virus

Or force close the Web browser.

 

Welcome to TenForums!

The usual advice is to run AdwCleaner, followed by downloading and scanning with Malwarebytes (free).

AdwCleaner: Download AdwCleaner
Malwarebytes: Free Anti-Malware & Malware Removal

 

Hi mahermachhadi and welcome to Tenforums.
I would do as Bree suggested and post the logs from those scans, so we can see what we're dealing with.
Also, when running Malwarebytes, choose the customs scan, select the box for rootkits, and check the entire drive C to be scanned.

 

mahermachhadi,

What Antivirus program are you running on this PC?

Getting infected by visiting a website is possible via what is called an Exploit Kit.
You may want to use a program that protects your web browser against such threats, such as Malwarebytes Anti-Exploit. MBAE protects against exploits that target browser and application vulnerabilities.

Malwarebytes Anti-Exploit 1.08.1.2572:
https://malwarebytes.box.com/s/teye0...9k27q0y9nsfsco

HitmanPro.Alert is also effective in stopping malware dropped via exploits, before they land on your computer:
HitmanPro.Alert Ransomware Scanner, Anti-Exploit Tool | Download HMP.Alert with CryptoGuard | hitmanpro.com

However, even as I suggest the above programs, there is no one program that detects and protects you against every threat there is. Some protection programs can detect malicious code that other programs can't.

 

Hi:

For the record, that link is to what was -- at the time, many weeks ago -- a BETA build of MBAE.
That is not the standard download link for the release version of MBAE, or even for the current BETA build.

The MBAE product page is here: Malwarebytes Anti-Exploit
The download link for the current, STABLE, RELEASE build (1.09.1.1235) is here: https://downloads.malwarebytes.com/file/mbae_current/

The announcement of the current BETA build (1.09.1.1243) is here: https://forums.malwarebytes.org/topi...omment-1071045
and posted at TF.com here: Latest Version Malwarebytes Anti Exploit

MBAE Free shields most popular browsers and certain plug-ins (the most common source of exploits).
MBAE Premium also shields many other, popular applications and can be configured to shield essentially any internet-facing application.

I do not use HMPA, but I understand that it is another, similar, paid anti-exploit program.

Cheers,
MM

 

MoxieMomma,

Is the download link for the current, STABLE, RELEASE build (1.09.1.1235) of MBAE free, or is it a program one needs to purchase or use as a free trial (duration unknown)?

 

Hi there

IMO a better protection for all of this is to do either of the following things

1) Before downloading anything take a backup of your OS with Free Macrium
or 2) Use a Virtual Machine for all your Internet surfing etc - especially if you do any "Torrenting".

Then you can either restore or delete the old VM and start a new one. (You can make as many copies of a VM as you like / have HDD space for). Or restore a previous backup image if you don't want to use VM's. A restore of the OS especially if it's on an SSD will only take around 15 mins (at worst) on modern equipment and may well be faster than running an uncertain "Cleansing program" on an infected PC.

I would NEVER use an Infected computer to run a cleansing program on. An external PC perhaps but running anything on an infected computer to my way of thinking is like deliberately taking off in a defective plane and attempting to repair it in the air or walking into a Biohazard area without any protection to get a cup of coffee. !!!

By all means use the scans etc to see if your computer IS infected - then if it is - simply recover clean image from a VM or a clean backup image.

None of these AV removal programs can ever be guaranteed to be 100% effective. A CLEAN restore from a backup will always be 100% effective.

Cheers
jimbo

 

Hi:

As with MBAM, the installer for MBAE is the same for Free, Trial and Premium versions.
By default, a 14-day Trial is offered during the setup wizard. If you do not want it, simply untick the box to deselect it. After 14 days, the Trial will revert to the Free version, if the program has not been activated with a valid, paid license.
Premium users activate the program with their license ID & key.

MBAE Free shields most popular browsers and certain plug-ins (the most common source of exploits).
MBAE Premium also shields many other, popular applications and can be configured to shield essentially any internet-facing application.

The MBAE product page, with a comparison of Free and Premium, is here: Malwarebytes Anti-Exploit
The download link for the current, STABLE, RELEASE build (currently 1.09.1.1235) is here: https://downloads.malwarebytes.com/file/mbae_current/

Cheers, MM

 

Hi there

By all means use these programs to prevent getting infected

However I still maintain that regular CLEAN backups are still ESSENTIAL. Then if unfortunately your machine gets infected then simply restore it.

99% of Virus problems will be avoided if people were to do simple things like take a 15 min (usually at the most) CLEAN backup at the end of a clean scan of your machine.

I'd also recommend an archive copy of the initial Windows you installed - preferably with your specific hardware drivers - then if all else fails you restore that (a lot quicker than re-installing Windows and looking for specific hardware drivers) and then just re-apply Ms's Windows updates.

My own experience is that people spend far longer messing around trying to fix an infected computer than just restoring a clean image -- however I suppose if people did these sorts of things then a load of "Security I.T experts" would be out of work !!!!!!!

Note I didn't say scanning / having preventative virus protection was useless -- all I'm re-iterating here is AFTER THE FACT OF INFECTION then it's almost always quicker and safer to restore a clean image than clean completely an infected computer - even if it is only infected with PUPS.

An old one that was almost impossible to remove by AV removal was Bubbledock -- never ever get that on your machine if it's still around -- or if you are trying AV prevention software DO IT ON AN ISOLATED VM !!!!!.


Cheers
jimbo

 

Ah!!! Hindsight! Get an image when all is well. However, now, all is not well.

I respectfully disagree. Have seen many infected systems cleansed of malware, viruses, rootkits, and whatever else.
There are specific programs used for this purpose which require knowledge in their use.

Judgement is necessary to determine if the infection or malware/adware issue is one that needs a deep cleansing with specific tools, or an issue that can be eradiced with tools that are readily available.

The airplane is now grounded, and in the hangar, but, it will fly again!! *Wink