Windows 10: Virus scan failed error for windows 11

I am having trouble downloading files all types of files: PDFs, word, softwares and pictures . It keeps saying that virus scan failed. I have fully scanned my laptop for malwares and viruses, and everything was clean. Recently, my McAfee antivirus subscription has expired and I have bought a new subscription. I have been trying to download my new McAfee subscription, but the same error persists. So, I can't even download the antivirus software. I really don't know what to do now. Please help ... I am currently operating on Windows 11.

:)

 

Virus/Windows error

I could be wrong. I use bitdeffender and I'm sure they have a way to scan the computer with out physically booting into windows I sometimes also use malwarebytes and I'm sure they have that type of way to. I highly suggest trying both even if just save mode.

Their is another way.

Take out his haRd drive plug it into yours as external and If you can then have the drive show on your pc. Scan that drive with yours then boom! ! Bye bye virus!

 

Windows Security Virus Scan

Please confirm you don't have a list like this:




e.g. from here (or via the control panel):




If not, suggests deeper problems. To which uninstall option are you referring? (A picture is worth...)

 

Error: Couldn't download - virus scan failed message when trying to download a program

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error, 'Couldn't download - virus scan failed message' when trying to download a program. I'll certainly assist you with this.



However, please let us know:

• May I know the program that you are trying to download?
• Which browser are you using?
• Are you able to download any other programs?

I would suggest you to try using a different browser like Microsoft Edge and see if that helps.



If you are receiving this error while using Google Chrome, I would suggest you to refer the section
"Virus scan failed" or "Virus detected" in the article Fix file download errors
and see if that helps.



Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.



Refer the article How to back up and restore the registry in Windows



I would also recommend you to create a system restore point.



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community – Moderator