Windows 10: Virus scans and system image backups are causing PC to hang

Hi,I have a home-built PC with an SSD drive. If I try to do a full virus scan or take a system image backup of the drive, it gets about 10% complete and then the system hangs. Ctrl-Alt-Del doesn't work, the mouse doesn't move, etc.The system has all the latest Windows 10 Pro updates.I ran SFC /scannow and it doesn't report any issues.The only other weird things I'm seeing are:Upon boot it's saying it doesn't like the WudfRd driver.I'm getting a "Bad Image" error on Win32Bridge.server.exe.Is it OK to run chkdsk /f on an SSD? Any other things I can check/try?Thanks for your time.

:)

 

Windows 10 System Image Backup Suggested Features

Control Panel > System and Security > Backup and Restore (Windows 7)

SUGGESTED CHANGES:

[Balance User Friendly implementation with RESOURCE USAGE, so that Backup and Restore doesn't become a RESOURSE HOG].

1. Eliminate ALL references to "Windows 7".

2. To the extent necessary, MANAGE "Windows Defender" and "File History" to PREVENT INTERFERENCE during SYSTEM IMAGE BACKUP.

3. Warn user to suspend 3rd Party Product SCANNING during Windows System Image Backup (ie: McAfee Anti-Virus Real-Time Scanning and Scheduled Scan ).

4. Show CURRENT FREE SPACE on selected Backup Location [ie: Iomega (F].

5. SHOW DETAILS should Expand current page, not create a new page.

6. SHOW DETAILS suggested FEATURES:

6a. Overall Completion Percent

6b. List of completed Activities

6c. Completion Percent of Current In-Process Activity

6d. List of Activities not yet started

I invite the Microsoft Community to comment on and add to this post to help improve the Windows 10 Backup and Restore Feature.

 

Windows Security Virus Scan

Please confirm you don't have a list like this:




e.g. from here (or via the control panel):




If not, suggests deeper problems. To which uninstall option are you referring? (A picture is worth...)

 

Conflicting messages with Win 10 system image backup

Hi,

I realize that you are getting conflicting messages with Windows 10 system image backup. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC prior to this issue?
  
• 
  What is the free space available on the external HDD?
  

Unplug the external HDD, restart the computer and then plug in the external HDD to check if that helps with the system image backup.

You may temporarily disable the security software and check if this helps.

Disclaimer: If you have to temporarily disable the antivirus to install other software; you should enable the antivirus as soon as you're done. If you're connected to the Internet or a network while your antivirus software
is disabled, your computer is vulnerable to virus attacks.

Suggest you to boot the PC in a clean boot state to check if that helps. A clean boot step will help us determine if any 3rd party service or application is causing this issue.

How to troubleshoot a problem by performing a clean boot in Windows:
How to perform a clean boot in Windows - Microsoft Support

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.