Windows 10: VOIP Call center

Hello everybody, hope you are all doing wellI have just got accepted to start working from home on a call center but im getting some problems. I login to the site trying to get started and i do not hear any of the calls that are coming. I do see them appear on the system, it says im on a call but i do not hear anything. I have treid reinstalling the Realtek audio drivers, i tried different headsets but nothing works, i do get sound from other websites , the only problem is the call center website which has an VOIP connection . Is there anything i can do to fix that ? Im on a Lenovo Thinkpad T4

:)

 

5800 voip - Resolved

Hi Enio,

The N97 mini and the 5800 are 2 different phones. There is no advanced voip settings on the 5800 that I could see. If you look at the list of VoiP enabled devices on

http://www.forum.nokia.com/Technology_Topics/Mobile_Technologies/VoIP/Nokia_VoIP_Framework/VoIP_support_in_Nokia_devices.xhtml you will find that the 5800 is missing. However, I am hoping I am wrong and Kristina from Nokia can tell us the missing steps
to get VoiP working on the 5800.

 

Series40 phones and VoIP

Technical Level : Intermediate

Summary

Details

This guide will concentrate on the open SIP standard based VoIP, because S40 does not have Java APIs to build closed system VoIP solutions (such as Skype, Fring, Nimbuzz ...)



Nokia maintains a list of the S40 phones that have built in SIP VoIP capability in the firmware.



Configuring the phone for VoIP usage



There are three different ways how to configure VoIP in use in S40,

• Using the built in setup wizard which can be found from, menu>settings>connectivity>internet tel.
  • The list of VoIP service providers differ based on which country you are located in.
    
  • If you cannot find your VoIP service provider from the list, but know the SIP details for it, choose "sip settings" from the provider list and fill in the SIP details
    
  • Some operator branded firmware have crippled setup wizard so that it's empty
    

• Configuration over the air (OTA SMS). The VoIP service provider providing the OTA SMS configuration needs to have S40
  VoIP compliant configuration settings

• Manual configuration requires following steps,
  • Download settings example (XML file) compatible to your S40
    phone
  • Download wbxml2 tool
    
  • Modify the XML file to suit your needs
  • Use the xml2wbxml.exe (from wbxml2 tool) to convert the XML file to wbxml format and rename the.wbxml to .prov
    
  • Scan and connect your phone over Bluetooth to your PC
  • Send (OBEX PUSH) the .prov file to the connected phone.
    

There exists a free tool for the manual configuration called n0kVoIP which makes the process easier.



Other tips

• Default call type (i.e.. What happens when green button is pressed) can be change in menu>settings>call>call type settings. Setting it to GSM only, will disable VoIP for registering to the service.
  

• If the phone supports VoIP v72, v81 or v92 then VoIP works only over WiFi. If the phone supports VoIP v104 then
  VoIP works both over WiFi and 3G.

• SIP URIs can be added to the contact in phonebook by adding 'internet telephony' detail into it.
  

 

VoIP in Asha Platform phones

Technical Level : Intermediate

Summary

Details

Nokia maintains a list of the phones running Asha Platform OS (v1.1 or newer) that have built in
SIP VoIP capability in the firmware.



Configuring the phone for built in VoIP usage



There are three different ways how to configure built in VoIP in use in Asha Platform phones,

• Using the built in Accounts setup which can be found from Accounts.
  • The list of VoIP service providers can be found under More accounts.
    
  • If you cannot find your VoIP service provider from the list, but know the SIP details for it, choose
    Other VoIP from Accounts and fill in the SIP details
    

• Configuration over the air (OTA SMS). The VoIP service provider providing the OTA SMS configuration needs to have Asha Platform
  VoIP compliant configuration settings

• Manual configuration requires following steps,
  • Download settings example (XML file) compatible to your phone
    running Asha Platform OS
  • Download wbxml2 tool
    
  • Modify the XML file to suit your needs
  • Use the xml2wbxml.exe (from wbxml2 tool) to convert the XML file to wbxml format and rename the.wbxml to .prov
    
  • Scan and connect your phone over Bluetooth to your PC
  • Send (OBEX PUSH) the .prov file to the connected phone.
    

VoIP app

• Downloading an app from
  Store (just choose your phone model from top of the screen to get relevant apps listed)
  

• Developing an Java midlet with VoIP support

• • Asha SDK 1.1
    
  • Developer Guide to develop midlet with VoIP support
    
  • Example midlet with VoIP support