Windows 10: volume muted - black box on screen

how do I get rid of the black volume box on the top left of the screen that has appeared in the last couple of weeks ? it mutes all sound and we cannot close it or change the sound - it just reverts

:)

 

Volume Mixer not showing muted app

The application was muted on Windows 10 with November update. Now I am using Anniversary update, on build 14393.10

The initial step did not help make Banished show up in the Volume Mixer, nor did the article.

 

Volume Mixer not showing muted app

Hi,

I realize that you are facing the issue with the volume mixer in Windows 10, let me assist you.

To assist you better, let us know whether you have muted the application volume in previous version of Windows or in Windows 10 and the build of Windows 10 installed in your system.

As an initial step of troubleshooting, I suggest you to follow the steps below and run the Playing Audio troubleshooter and check if it helps.

• 
  Type Troubleshooting in the Search bar
  and select Troubleshooting.
  
• 
  Click on View All in the left view pane.
  
• 
  Find and click on Playing audio.
  
• 
  Click on Advanced and follow the on-screen instructions.
  

Also, I suggest you to refer to the article below on Fix sound problems
and check if it helps.

https://support.microsoft.com/en-us...eac-4566-867a-98d2761a770d/fix-sound-problems

Hope the information helps. Kindly write back to us with the updated status of the issue for further assistance on Windows. We will be glad to assist you.

 

Volume goes to zero and mute.

Hi William,

If the volume of your computer automatically mutes, it could be that the audio drivers are corrupted or damaged, or that there are software conflicts occurring within the system. As a first troubleshooting step, we suggest that you run the audio troubleshooter
and lets Windows find and automatically resolve problems with your audio. Here's how to run the audio troubleshooter:

• Select the Start button, then type troubleshoot, and select
  Troubleshoot from the list of results. From there, select
  Playing Audio > Run the troubleshooter.

If the troubleshooter does not help resolve the problem with your volume settings, we suggest that you check Device Manager and update your sound card drivers. Updating would replace any corrupted or damaged components of the audio driver. Here's how to
update your audio drivers through Device Manager:

• Open the Start button, then type device manager, and select
  Device Manager from the search results.
• Under Sound, video and game controllers, right-click your sound card driver, then select
  Update Driver.
• Select Search automatically search for updated driver software.

If Windows doesn't find a new driver, you may look for one on the device manufacturer's website and follow their instructions on how to install their driver.

If the above steps doesn't resolve the problem, feel free to post back to us.