Windows 10: Volume stuck at zero ONLY when headphones are connected

Discus and support Volume stuck at zero ONLY when headphones are connected in Windows 10 Software and Apps to solve the problem; I have wireless samsung earbuds and I just received a windows computer. When there is nothing connected, the audio works fine, however when earbuds are... Discussion in 'Windows 10 Software and Apps' started by Clara Searight, Jun 15, 2025 at 2:52 PM.

  1. CLARA SEARIGHT
    Clara Searight Win User

    Volume stuck at zero ONLY when headphones are connected


    I have wireless samsung earbuds and I just received a windows computer. When there is nothing connected, the audio works fine, however when earbuds are connected, services like Youtube freeze and are unable to be unfrozen without restarting the computer. Additionaly, the volume slider will not stay at anything other than zero. When I click anywhere else on the menu it moves back to zero. I need help. :

    :)
     
    Clara Searight, Jun 15, 2025 at 2:52 PM
    #1
  2. ROBERTKANEHL
    RobertKanehl Win User

    Headphone Volume?

    On my Lumia 635, the volume works fine. Until I plug in my headphones. Once my headphones are in, it doesn't let me turn the volume up from zero. I can turn it up, but it will instantly go back down to zero. Help?
     
    RobertKanehl, Jun 15, 2025 at 2:53 PM
    #2
  3. SHAFEEQ_KHAN
    Shafeeq_Khan Win User
    Unable To Connect Boase Headphones To ASUS Laptop.

    Hi Chris,



    Thank you for writing to Microsoft Community Forums.



    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.



    1. What is the model number of the Bose headphone?
    2. How are you trying to connect the headphones to the laptop?
    3. What is the model number of your ASUS laptop?
    4. Are you using a wired or a wireless Bose headphone?


    I suggest you to follow the steps mentioned in Connecting To A Computer
    and try connecting your headphones to the laptop.



    If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.
     
    Shafeeq_Khan, Jun 15, 2025 at 2:53 PM
    #3
  4. VEGDAZE
    Vegdaze Win User

    Volume stuck at zero ONLY when headphones are connected

    volume automatically lowers to zero

    An intermittent problem on my NL920: When listening with headphones, I press the power button to wake the screen and then press the volume down or up button to slightly adjust the volume. Periodically, the phone will automatically drop the volume to zero.
    I press the volume up button to raise the volume a few notches but it goes back down to zero. To fix this, I have to relock the screen and come back or stop the music playing entirely and come back to it. Or sometimes pressing volume up about 20 times it finally
    takes. I think this only happens with headphones.



    OVerall, loving the experience!
     
    Vegdaze, Jun 15, 2025 at 2:53 PM
    #4
Thema:

Volume stuck at zero ONLY when headphones are connected

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