Windows 10: Volume Up and down keys on laptop act as mute button following online proctored exam.

I took and online proctored exam on PearsonVue and their remote control software must've broke something. The Volume up and Down keys on the side of my laptop, as well as the volume up and down keys on the keyboard mute and unmute the sound. I can still change the volume through the windows user interface. Laptop is a Lenovo e11 yoga.

:)

 

Volume Mute Light won´t change color

Before I follow your suggestions, a quick update: as the updating didn´t seem to work I stopped trying and just left it alone for awhile. About a half hour later I looked over and saw that the mute light was now blue. I tried the button but it and the volume buttons did not work at all. On the screen I was told that I needed to reboot, which I did and now the system has returned back to the way it was before: everything works except that the mute light does not change to blue as it should when the speakers are not muted. WTF?

 

Volume Mixer not showing muted app

The application was muted on Windows 10 with November update. Now I am using Anniversary update, on build 14393.10

The initial step did not help make Banished show up in the Volume Mixer, nor did the article.

 

Volume goes to zero and mute.

Hi William,

If the volume of your computer automatically mutes, it could be that the audio drivers are corrupted or damaged, or that there are software conflicts occurring within the system. As a first troubleshooting step, we suggest that you run the audio troubleshooter
and lets Windows find and automatically resolve problems with your audio. Here's how to run the audio troubleshooter:

• Select the Start button, then type troubleshoot, and select
  Troubleshoot from the list of results. From there, select
  Playing Audio > Run the troubleshooter.

If the troubleshooter does not help resolve the problem with your volume settings, we suggest that you check Device Manager and update your sound card drivers. Updating would replace any corrupted or damaged components of the audio driver. Here's how to
update your audio drivers through Device Manager:

• Open the Start button, then type device manager, and select
  Device Manager from the search results.
• Under Sound, video and game controllers, right-click your sound card driver, then select
  Update Driver.
• Select Search automatically search for updated driver software.

If Windows doesn't find a new driver, you may look for one on the device manufacturer's website and follow their instructions on how to install their driver.

If the above steps doesn't resolve the problem, feel free to post back to us.