Windows 10: w10 boot up asking for media tool

HELP!! Suddenly on my friends W10 laptop, it boots to the sign on screen but it asks for the "media Creation tool". I have no idea why. Any suggestions how to bypass? If not, can I create a Windows media creation tool download to a USB on another computer and put that saved tool to a USB and boot up the bad laptop using that USB?? Will the bad laptop just read the usb at boot up and reinstall windows?

:)

 

Installation media boots to command prompt

I've just booted from known working install media to see exactly what it does when booting. The sequence of events is...

1. Windows logo on a black screen
2. circling dots appear beneath the logo
3. light blue 'Please wait' screen with circling dots
4. a command prompt window (very briefly)
5. the initial Setup page appears

Do you see steps 1-3? If so, it appears you have stopped at step 4, suggesting that something on the disc cannot be read.

Does the disc boot properly in another machine? If so, try cleaning the laptop's drive lens then try booting from the disc again.

If not, make new install media with Microsoft's Media Creation Tool, either as a bootable USB, on an ISO that you can burn to another disc. At Step 8 in Option One of this tutorial you can choose between making a USB or an ISO.

Download Windows 10 ISO File

 

Installation media boots to command prompt

I do not believe its a keyboard malfunction because same thing happens with usb keyboard. Is that what you mean by external? I tried installing using an external optical drive also but get the same results.

I created a windows 10 x64 installer via microsoft media creation tool. I have used 2 different drives that i know be in working order. I also created a dvd installer via media creation tool as well..

When i boot to the DVD i see the circles. i didnt notice windows logo but above the circles had the HP logo. before that i get the boot to cd/dvd option.

When installing via the usb installer since i have both x32 and x64 on it i choose the x64 option and then i see the spinning circles but boots to command prompt after that. i dont see anything before that.

I know all my installers are good. I even tried to boot to an official windows 8.1 disc and the same thing happens..


I have reset bios to default. I made sure the secure boot is turned on. I guess i could try turning it off to allow legacy but i know for a fact i do not need to do that with these installers. but i could try. any other thoughts?