Windows 10: W10 update wont recognize my DVD device, calls it a CD player. How is that fixed?

otuupu · Jul 28, 2018

that's it, more W10 dysfunction

:)

DellySheCorte · Jul 28, 2018

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

ericpet15 · Jul 28, 2018

CD/DVD wont recognize disks.

More info:

Deepika Gowda · Jul 28, 2018

Computer wont recognize burned CDs

Hi Josh,

Do not worry we will help you with this issue.

Let us know if you are able to see any error code/ error message with this issue.

Try few of the troubleshooting steps below and check if it helps.

Insert different CDs to the computer in the question and check if the issue persist.

Step 1: If the drive is being detected in Device Manager try the below to update the drivers:

Right click on Start button and select
Device Manager.

Expand DVD/CD ROM drives, right click on the drivers and click on
Update driver software.

Restart the computer and check if the issue persists.

Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Press Windows key from the keyboard, type
Troubleshooting and select it.

Click on view all option on the upper left corner of
Troubleshooting window.

Select the Hardware and Device
options from the list.

Click Next to run the
Hardware and Device Troubleshooter.

Step 3: I suggest you to run Windows Media Player DVD troubleshooter, if not yet deployed.

Windows Media Player DVD troubleshooter find and fix problems with playing DVDs in Windows Media Player.

Steps:

Press Windows key, type troubleshooting
and select it.

Click on View all in the left pane.

Click onWindows Media Player DVD and follow the onscreen instructions.

Also refer to the Microsoft article to know more about Windows
Media Player

Hope it helps. Reply to the post with an updated status of accessing CDs for further assistance.

Thank you.

Windows 10: W10 update wont recognize my DVD device, calls it a CD player. How is that fixed?

W10 update wont recognize my DVD device, calls it a CD player. How is that fixed?

W10 update wont recognize my DVD device, calls it a CD player. How is that fixed?

W10 update wont recognize my DVD device, calls it a CD player. How is that fixed?

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