Windows 10: want to cancel subscription for microsoft 365 family

I have new pc and have been charged 99,99 for microsoft 365 family , I do not use that application, need to cancel and have a refund, thank you

:)

 

Canceling a subscription to Microsoft 365 for a year that I paid for by accident

I've tried and it'd just saying 'We can’t cancel your subscription. We can’t cancel your subscription. You have already paid for your Microsoft 365 Family subscription. It will expire automatically on 12/03/2023.' I'm read the cancellation policy and its said I have a month to get a refund

 

How to Cancel my subscription?

Hello, Patricia Thornberg

Welcome to Microsoft Community.

Based on your description, it seems that you need to cancel the subscription of the current account, I'm not sure which service you are subscribed to, since the community only provides technical support at the software level, involving the cancellation of Microsoft services, such as Microsoft 365 or Xbox subscription.

Here some general steps to cancel a subscription on your Microsoft account:

1. View this website ->Cancel your Microsoft subscription - Microsoft Support and click the cancel Microsoft 365 or cancel Xbox.
   
2. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.
   
3. Find your subscription and select Manage.
   
4. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
   
5. Scroll through and follow the instructions on the page to proceed with cancellation.
   

• Or you could contact the online staff to Contact - Microsoft Support
  
• Type your issues like Cancel my subscription > Get help
  
• Click the contact support below and select the category of Other Product and Cancel my subscription
  
• Now you will get a new windows of Chat with a support agent in your web browser
  

Hope it helps! If any update, welcome to share with us.

Best regards,



Chandy |Microsoft Community Support Specialist

 

Cancel MS 365 Subscription

I am running latest version of Win 10 Pro.
I am currently using a trial sub of MS 365 Family. I want to cancel this, however, when I try it comes back with the following:
"WE CANNOT CANCEL YOUR SUBSCRIPTION"
"You've already paid for your MS 365 Family subscription which expires automatically on 10/16/20."
This is a TRIAL. I have not paid anything for it. I do have another subscription under a different email altogether which I do want to keep. That one has been paid on 9/22/20.
What does one sub have to do with the other? and why can't I just cancel the trial which would solve the problem for me. Any help would be appreciated. Than you.