Windows 10: Want to debug and learn how to debug Windows 10 BSOD on Dell Latitude

I recently did an inplace update of Windows 7 pro to Windows 10. This is a fairly new Dell laptop but after a number of months working fine, I started to get BSODs in Windows 7. My hope was that the Windows 10 upgrade would solve the BSOD issues, but they continue.

At this point, I realize I need help from some genius out there. I tried using the awesome instructions on this site to install WinDBG and analyze a mini-dump file from the laptop and here are the results below. If you can help me get back to a steady state with this laptop, I honest cannot even tell you how incredibly grateful I will be:

My WinDBG results so far are attached as a separate file, along with my TenForums.com zip file about my system. Even though tablet is in the laptop name, it's not a tablet.

Thank you so much for being the kind of people who help other people. So great.

:)

 

BSOD - help

Hi I keep promising myself to learn more about BSOD, but it seems very complicated. Here's a read you might find interesting.

https://www.windowsphoneinfo.com/threads/windbg-the-basics-for-debugging-crash-dumps-in-windows-10.9000/

gb89!

 

bluescreen on Toshiba PORTÉGÉ Z20T-B-10C with Windows 7 and Windows 10

Bluescreenview is very basic. I use other debugging software

Here is a good article to get you started on debugging BSOD's:

http://www.instructables.com/id/How-to-Analyze-...

 

Hello and welcome to TenForums *Smile

I ran WinDBG and it revealed the following:

BugCheck 154, {ffffad010c31d000, ffff9b81410a9420, 2, 0}
Probably caused by : hardware_disk

UNEXPECTED_STORE_EXCEPTION (154)
The store component caught an unexpected exception.
Arguments:
Arg1: ffffad010c31d000, Pointer to the store context or data manager
Arg2: ffff9b81410a9420, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved

This would suggest you should perform further diagnostics on your hard disk, use the DELL diagnostics tool to see if that reveals anything.

I noticed that your analysis had lots of errors due to the lack of symbols being downloaded. Make sure your reference to the symbol server is correct in the Symbol File path. I use:
Code: https://msdl.microsoft.com/download/symbols[/quote]

 

Thanks. This is my symbol path: srv*c:\SymCache*http//msdl.microsoft.com/download/symbols

I have not used that tool. Thanks for pointing it out to me. I have run CHKDSK, SFC and all the on-laptop Dell diagnostics tools in the brief scan mode. I'll try the long scan mode.

My understanding of WinDBG is that if I had had all the symbols working, then I would have gotten more debug info that I have in the file I shared. Is that correct? If so, and if my symbol path is correct, what would the next thing be to look at in troubleshoot my access to the needed symbols. Also, would it make sense for me to just upload the .dmp file and have somebody give me a fish (quick expert look) while I am learning to fish?

Thanks again for the help! Much appreciated.

 

I've had no luck in getting WinDBG to have all the needed symbols and the online Dell diagnostics didn't indicate any problem...and yet still a BSOD every other day on this Dell Latitude E7270.

I've attached two minidump files.

Could somebody who does have a working WinDBG with all the Windows 10 symbols process these two .dmp files for me and see if there are any specifics regarding the BSOD cause?

I would be very grateful.

 

These are my device drivers if that is helpful. Thanks in advance to anybody who will look at my minidump files with WinDBG and help me solve this BSOD. If there is a site where I can pay somebody to do this, let me know. Dell support is worthless, and I don't think I'll get much better from Microsoft.


Code: 1: kd> lmtsmn start end module name fffff80f`46f20000 fffff80f`46fd3000 ACPI ACPI.sys Fri Jul 15 21:10:47 2016 (578997A7) fffff80f`46ee0000 fffff80f`46f03000 acpiex acpiex.sys Fri Jul 15 21:28:23 2016 (57899BC7) fffff80f`4bac0000 fffff80f`4bacb000 acpipagr acpipagr.sys Fri Jul 15 21:29:00 2016 (57899BEC) fffff80f`49f60000 fffff80f`49ff5000 afd afd.sys Fri Oct 14 22:53:45 2016 (5801A849) fffff80f`4d030000 fffff80f`4d057000 AgileVpn AgileVpn.sys Fri Jul 15 21:27:00 2016 (57899B74) fffff80f`47fc0000 fffff80f`47fff000 ahcache ahcache.sys Fri Oct 14 22:31:36 2016 (5801A318) fffff80f`4c3f0000 fffff80f`4c487000 Apfiltr Apfiltr.sys Mon Apr 18 07:56:02 2016 (5714D962) ffffc9c9`027e0000 ffffc9c9`02841000 ATMFD ATMFD.DLL unavailable (00000000) fffff80f`498c0000 fffff80f`498d4000 BasicDisplay BasicDisplay.sys Fri Jul 15 21:28:02 2016 (57899BB2) fffff80f`49900000 fffff80f`49912000 BasicRender BasicRender.sys Fri Jul 15 21:28:14 2016 (57899BBE) fffff80f`4baf0000 fffff80f`4bafe000 BATTC BATTC.SYS Fri Jul 15 21:27:33 2016 (57899B95) fffff80f`498b0000 fffff80f`498ba000 Beep Beep.SYS Fri Jul 15 21:22:02 2016 (57899A4A) fffff80f`46ac0000 fffff80f`46acc000 BOOTVID BOOTVID.dll Fri Jul 15 21:10:37 2016 (5789979D) fffff80f`4caa0000 fffff80f`4cac2000 bowser bowser.sys Wed Nov 2 05:23:23 2016 (5819BE9B) fffff80f`4c230000 fffff80f`4c323000 bthport bthport.sys Fri Oct 14 22:50:42 2016 (5801A792) fffff80f`4c1f0000 fffff80f`4c20c000 BTHUSB BTHUSB.sys Sat Aug 20 00:15:05 2016 (57B7E759) ffffc9c9`027a0000 ffffc9c9`027e0000 cdd cdd.dll unavailable (00000000) fffff80f`47130000 fffff80f`47149000 CEA CEA.sys Fri Jul 15 21:28:38 2016 (57899BD6) fffff80f`46ca0000 fffff80f`46d40000 CI CI.dll Thu Sep 15 11:40:08 2016 (57DACEE8) fffff80f`481d0000 fffff80f`48232000 CLASSPNP CLASSPNP.SYS Tue Sep 6 23:33:32 2016 (57CF989C) fffff80f`46a00000 fffff80f`46a63000 CLFS CLFS.SYS Wed Nov 2 05:12:36 2016 (5819BC14) fffff80f`46bd0000 fffff80f`46c80000 clipsp clipsp.sys Tue Sep 6 23:57:27 2016 (57CF9E37) fffff80f`4bae0000 fffff80f`4baee000 CmBatt CmBatt.sys Fri Jul 15 21:28:28 2016 (57899BCC) fffff80f`480a0000 fffff80f`48109000 CmgCrypt CmgCrypt.SYS Tue Jul 10 18:04:49 2012 (4FFCB511) fffff80f`46c80000 fffff80f`46c8d000 cmimcext cmimcext.sys Thu Sep 15 11:15:09 2016 (57DAC90D) fffff80f`46d40000 fffff80f`46ddc000 cng cng.sys Fri Aug 5 22:38:01 2016 (57A55B99) fffff80f`478b0000 fffff80f`478c1000 CompositeBus CompositeBus.sys Fri Jul 15 21:20:11 2016 (578999DB) fffff80f`4c950000 fffff80f`4c962000 condrv condrv.sys Fri Jul 15 21:10:38 2016 (5789979E) fffff80f`48260000 fffff80f`48279000 crashdmp crashdmp.sys Fri Oct 14 22:46:27 2016 (5801A693) fffff80f`47620000 fffff80f`476ae000 csc csc.sys Fri Jul 15 21:22:28 2016 (57899A64) fffff80f`4c110000 fffff80f`4c123000 cvusbdrv cvusbdrv.sys Mon Jul 18 16:14:33 2016 (578D46B9) fffff80f`49830000 fffff80f`49892000 CyProtectDrv64 CyProtectDrv64.sys Mon Jan 4 12:34:01 2016 (568ABB19) fffff80f`4bc40000 fffff80f`4bc4a000 DDDriver64Dcsa DDDriver64Dcsa.sys Wed May 28 14:58:54 2014 (53863FFE) fffff80f`4bc30000 fffff80f`4bc3b000 DellProf DellProf.sys Wed May 13 09:17:19 2015 (55535CEF) fffff80f`4bb10000 fffff80f`4bb1a000 DellRbtn DellRbtn.sys Fri Aug 3 16:32:54 2012 (501C4386) fffff80f`4bb00000 fffff80f`4bb0a000 DellRctl DellRctl.sys Fri Mar 11 00:19:33 2016 (56E26375) fffff80f`489c0000 fffff80f`489ea000 dfsc dfsc.sys Wed Oct 5 04:34:11 2016 (57F4C913) fffff80f`481b0000 fffff80f`481ce000 disk disk.sys Fri Jul 15 21:10:52 2016 (578997AC) fffff80f`4b0a0000 fffff80f`4b0af000 dptf_acpi dptf_acpi.sys Fri Oct 23 14:24:17 2015 (562A8961) fffff80f`4b8e0000 fffff80f`4b8ef000 dptf_cpu dptf_cpu.sys Fri Oct 23 14:24:21 2015 (562A8965) fffff80f`4c560000 fffff80f`4c581000 drmk drmk.sys Fri Jul 15 21:27:13 2016 (57899B81) fffff80f`4c3d0000 fffff80f`4c3df000 dump_diskdump dump_diskdump.sys Fri Jul 15 21:21:57 2016 (57899A45) fffff80f`4c330000 fffff80f`4c34d000 dump_dumpfve dump_dumpfve.sys Fri Jul 15 21:27:46 2016 (57899BA2) fffff80f`49990000 fffff80f`49f02000 dump_iaStorA dump_iaStorA.sys Wed Jul 22 03:42:17 2015 (55AF5769) fffff80f`482a0000 fffff80f`484be000 dxgkrnl dxgkrnl.sys Fri Oct 14 22:36:30 2016 (5801A43E) fffff80f`4d470000 fffff80f`4d517000 dxgmms2 dxgmms2.sys Fri Oct 14 22:53:08 2016 (5801A824) fffff80f`4ba00000 fffff80f`4ba85000 e1d65x64 e1d65x64.sys Thu Jun 18 11:37:56 2015 (5582F3E4) fffff80f`47ee0000 fffff80f`47efc000 EhStorClass EhStorClass.sys Fri Jul 15 21:18:35 2016 (5789997B) fffff80f`4c900000 fffff80f`4c942000 esif_lf esif_lf.sys Fri Oct 23 14:24:35 2015 (562A8973) fffff80f`4cf90000 fffff80f`4cfeb000 fastfat fastfat.SYS Fri Jul 15 21:21:43 2016 (57899A37) fffff80f`49800000 fffff80f`4981d000 filecrypt filecrypt.sys Fri Jul 15 21:22:39 2016 (57899A6F) fffff80f`47f00000 fffff80f`47f19000 fileinfo fileinfo.sys Fri Jul 15 21:26:05 2016 (57899B3D) fffff80f`46ad0000 fffff80f`46b32000 FLTMGR FLTMGR.SYS Fri Jul 15 21:10:45 2016 (578997A5) fffff80f`47fb0000 fffff80f`47fbd000 Fs_Rec Fs_Rec.sys Fri Jul 15 21:10:37 2016 (5789979D) fffff80f`488f0000 fffff80f`48993000 fvevol fvevol.sys Thu Sep 15 11:36:20 2016 (57DACE04) fffff80f`48850000 fffff80f`488b9000 fwpkclnt fwpkclnt.sys Fri Oct 14 22:53:56 2016 (5801A854) fffff80f`489b0000 fffff80f`489ba000 gpuenergydrv gpuenergydrv.sys Fri Jul 15 21:28:09 2016 (57899BB9) fffff802`5c614000 fffff802`5c689000 hal hal.dll Thu Sep 15 11:15:22 2016 (57DAC91A) fffff80f`4c4d0000 fffff80f`4c4eb000 HDAudBus HDAudBus.sys Fri Jul 15 21:27:11 2016 (57899B7F) fffff80f`4bb30000 fffff80f`4bb5f000 HIDCLASS HIDCLASS.SYS Fri Oct 14 22:55:48 2016 (5801A8C4) fffff80f`4bb60000 fffff80f`4bb72000 HIDPARSE HIDPARSE.SYS Fri Aug 5 22:46:37 2016 (57A55D9D) fffff80f`4c7e0000 fffff80f`4c8f2000 HTTP HTTP.sys Fri Oct 14 22:41:03 2016 (5801A54F) fffff80f`4b0b0000 fffff80f`4b0d2000 i8042prt i8042prt.sys Fri Jul 15 21:26:25 2016 (57899B51) fffff80f`478d0000 fffff80f`47e42000 iaStorA iaStorA.sys Wed Jul 22 03:42:17 2015 (55AF5769) fffff80f`4c130000 fffff80f`4c1e1000 ibtusb ibtusb.sys Fri Sep 2 14:36:00 2016 (57C9D4A0) fffff80f`4b110000 fffff80f`4b8d1000 igdkmd64 igdkmd64.sys Thu Sep 29 09:43:27 2016 (57ED288F) fffff80f`4bfd0000 fffff80f`4c097000 IntcDAud IntcDAud.sys Mon Jun 27 08:35:53 2016 (57712BB9) fffff80f`47000000 fffff80f`47011000 intelpep intelpep.sys Fri Jul 15 21:18:27 2016 (57899973) fffff80f`4ba90000 fffff80f`4babb000 intelppm intelppm.sys Fri Jul 15 21:10:43 2016 (578997A3) fffff80f`48190000 fffff80f`481a0000 iorate iorate.sys Wed Nov 2 05:12:31 2016 (5819BC0F) fffff80f`4b0e0000 fffff80f`4b0f3000 kbdclass kbdclass.sys Fri Jul 15 21:26:27 2016 (57899B53) fffff802`5b2f7000 fffff802`5b302000 kd kd.dll Fri Jul 15 21:29:16 2016 (57899BFC) fffff80f`481a0000 fffff80f`481ae000 kdnic kdnic.sys Fri Jul 15 21:28:28 2016 (57899BCC) fffff80f`4c590000 fffff80f`4c5f8000 ks ks.sys Fri Jul 15 21:24:18 2016 (57899AD2) fffff80f`46ba0000 fffff80f`46bc8000 ksecdd ksecdd.sys Wed Sep 7 00:00:34 2016 (57CF9EF2) fffff80f`47880000 fffff80f`478b0000 ksecpkg ksecpkg.sys Fri Aug 5 22:44:30 2016 (57A55D1E) fffff80f`4bfc0000 fffff80f`4bfce000 ksthunk ksthunk.sys Fri Jul 15 21:28:56 2016 (57899BE8) fffff80f`4c6b0000 fffff80f`4c6c6000 lltdio lltdio.sys Fri Jul 15 21:27:11 2016 (57899B7F) fffff80f`4d540000 fffff80f`4d566000 luafv luafv.sys Fri Jul 15 21:21:48 2016 (57899A3C) fffff80f`47700000 fffff80f`4778e000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Fri Jul 15 21:28:05 2016 (57899BB5) fffff80f`4d5d0000 fffff80f`4d5e4000 mmcss mmcss.sys Fri Jul 15 21:20:45 2016 (578999FD) fffff80f`4c620000 fffff80f`4c630000 monitor monitor.sys Fri Jul 15 21:28:26 2016 (57899BCA) fffff80f`4c490000 fffff80f`4c4a2000 mouclass mouclass.sys Fri Jul 15 21:26:40 2016 (57899B60) fffff80f`47290000 fffff80f`472ae000 mountmgr mountmgr.sys Fri Jul 15 21:10:42 2016 (578997A2) fffff80f`4cbc0000 fffff80f`4cbd9000 mpsdrv mpsdrv.sys Fri Jul 15 21:27:16 2016 (57899B84) fffff80f`4cd40000 fffff80f`4cd72000 mqac mqac.sys Fri Jul 15 21:27:20 2016 (57899B88) fffff80f`4cb00000 fffff80f`4cb75000 mrxsmb mrxsmb.sys Tue Sep 6 23:48:56 2016 (57CF9C38) fffff80f`4ccf0000 fffff80f`4cd3d000 mrxsmb10 mrxsmb10.sys Tue Sep 6 23:50:18 2016 (57CF9C8A) fffff80f`4cb80000 fffff80f`4cbbb000 mrxsmb20 mrxsmb20.sys Thu Sep 15 11:30:52 2016 (57DACCBC) fffff80f`49940000 fffff80f`49950000 Msfs Msfs.SYS unavailable (00000000) fffff80f`4bb20000 fffff80f`4bb2b000 mshidkmdf mshidkmdf.sys Fri Jul 15 21:27:13 2016 (57899B81) fffff80f`47070000 fffff80f`4707b000 msisadrv msisadrv.sys Fri Jul 15 21:28:51 2016 (57899BE3) fffff80f`4c6d0000 fffff80f`4c6e8000 mslldp mslldp.sys Fri Jul 15 21:28:24 2016 (57899BC8) fffff80f`46b40000 fffff80f`46b9d000 msrpc msrpc.sys Fri Jul 15 21:23:06 2016 (57899A8A) fffff80f`485c0000 fffff80f`485d0000 mssmbios mssmbios.sys Fri Jul 15 21:26:00 2016 (57899B38) fffff80f`48160000 fffff80f`48185000 mup mup.sys Fri Jul 15 21:11:22 2016 (578997CA) fffff80f`474f0000 fffff80f`47618000 ndis ndis.sys Wed Oct 5 04:19:09 2016 (57F4C58D) fffff80f`4d0c0000 fffff80f`4d0ce000 ndistapi ndistapi.sys Fri Jul 15 21:28:48 2016 (57899BE0) fffff80f`4c730000 fffff80f`4c746000 ndisuio ndisuio.sys Fri Jul 15 21:26:32 2016 (57899B58) fffff80f`4bc10000 fffff80f`4bc1d000 NdisVirtualBus NdisVirtualBus.sys Fri Jul 15 21:26:32 2016 (57899B58) fffff80f`4d0d0000 fffff80f`4d106000 ndiswan ndiswan.sys Fri Jul 15 21:25:29 2016 (57899B19) fffff80f`4d010000 fffff80f`4d025000 NDProxy NDProxy.sys Fri Jul 15 21:28:38 2016 (57899BD6) fffff80f`4cd80000 fffff80f`4cda6000 Ndu Ndu.sys Fri Jul 15 21:26:12 2016 (57899B44) fffff80f`497e0000 fffff80f`497f2000 netbios netbios.sys Fri Jul 15 21:27:18 2016 (57899B86) fffff80f`49f10000 fffff80f`49f5b000 netbt netbt.sys Fri Jul 15 21:25:07 2016 (57899B03) fffff80f`47800000 fffff80f`47879000 NETIO NETIO.SYS Fri Jul 15 21:26:08 2016 (57899B40) fffff80f`4a800000 fffff80f`4af02000 Netwtw04 Netwtw04.sys Thu Feb 25 12:26:53 2016 (56CF476D) fffff80f`49920000 fffff80f`49939000 Npfs Npfs.SYS Fri Jul 15 21:10:38 2016 (5789979E) fffff80f`485b0000 fffff80f`485bd000 npsvctrig npsvctrig.sys Fri Jul 15 21:28:33 2016 (57899BD1) fffff80f`48590000 fffff80f`485a1000 nsiproxy nsiproxy.sys Fri Jul 15 21:26:45 2016 (57899B65) fffff802`5c689000 fffff802`5cea9000 nt ntkrnlmp.exe Wed Nov 2 05:17:03 2016 (5819BD1F) fffff80f`472b0000 fffff80f`474e2000 NTFS NTFS.sys Wed Nov 2 05:15:32 2016 (5819BCC4) fffff80f`46c90000 fffff80f`46c9c000 ntosext ntosext.sys Fri Jul 15 21:10:37 2016 (5789979D) fffff80f`498a0000 fffff80f`498aa000 Null Null.SYS unavailable (00000000) fffff80f`4c750000 fffff80f`4c7d9000 nwifi nwifi.sys Fri Jul 15 21:25:03 2016 (57899AFF) fffff80f`484c0000 fffff80f`484eb000 pacer pacer.sys Fri Jul 15 21:25:21 2016 (57899B11) fffff80f`4c4b0000 fffff80f`4c4ce000 parport parport.sys Fri Jul 15 21:26:54 2016 (57899B6E) fffff80f`47150000 fffff80f`47174000 partmgr partmgr.sys Thu Sep 15 11:15:19 2016 (57DAC917) fffff80f`47080000 fffff80f`470d7000 pci pci.sys Fri Oct 14 22:49:22 2016 (5801A742) fffff80f`47050000 fffff80f`47062000 pcw pcw.sys Fri Jul 15 21:10:37 2016 (5789979D) fffff80f`47100000 fffff80f`47121000 pdc pdc.sys Fri Aug 19 23:51:30 2016 (57B7E1D2) fffff80f`4cdb0000 fffff80f`4ce72000 peauth peauth.sys Fri Jul 15 21:24:39 2016 (57899AE7) fffff80f`4c4f0000 fffff80f`4c551000 portcls portcls.sys Fri Jul 15 21:25:10 2016 (57899B06) fffff80f`46aa0000 fffff80f`46ab7000 PSHED PSHED.dll Fri Jul 15 21:10:44 2016 (578997A4) fffff80f`4d060000 fffff80f`4d080000 rasl2tp rasl2tp.sys Fri Jul 15 21:27:35 2016 (57899B97) fffff80f`4d0a0000 fffff80f`4d0bb000 raspppoe raspppoe.sys Fri Jul 15 21:28:21 2016 (57899BC5) fffff80f`4d080000 fffff80f`4d09f000 raspptp raspptp.sys Fri Jul 15 21:28:13 2016 (57899BBD) fffff80f`4cff0000 fffff80f`4d00a000 rassstp rassstp.sys Fri Jul 15 21:27:11 2016 (57899B7F) fffff80f`48510000 fffff80f`48585000 rdbss rdbss.sys Thu Sep 15 11:23:45 2016 (57DACB11) fffff80f`4bc50000 fffff80f`4bc5e000 rdpbus rdpbus.sys Fri Jul 15 21:11:15 2016 (578997C3) fffff80f`48110000 fffff80f`48158000 rdyboost rdyboost.sys Fri Jul 15 21:25:16 2016 (57899B0C) fffff80f`4c600000 fffff80f`4c618000 registry registry.sys Fri Jul 15 21:27:04 2016 (57899B78) fffff80f`4c6f0000 fffff80f`4c70a000 rspndr rspndr.sys Fri Jul 15 21:27:29 2016 (57899B91) fffff80f`4bcf0000 fffff80f`4bfb3000 RTDVHD64 RTDVHD64.sys Sun Aug 14 22:37:45 2016 (57B13909) fffff80f`4afe0000 fffff80f`4b09e000 RtsPer RtsPer.sys Tue Aug 4 03:53:27 2015 (55C07D87) fffff80f`4c690000 fffff80f`4c6a3000 scfilter scfilter.sys Fri Jul 15 21:27:15 2016 (57899B83) fffff80f`48070000 fffff80f`48096000 SEDFilter SEDFilter.sys Wed Jan 20 17:21:44 2016 (56A01688) fffff80f`4b9d0000 fffff80f`4b9df000 serenum serenum.sys Fri Jul 15 21:29:05 2016 (57899BF1) fffff80f`484f0000 fffff80f`4850b000 serial serial.sys Fri Jul 15 21:28:29 2016 (57899BCD) fffff80f`47180000 fffff80f`4720d000 spaceport spaceport.sys Fri Oct 14 22:46:37 2016 (5801A69D) fffff80f`4ce80000 fffff80f`4cf0c000 srv srv.sys Tue Sep 6 23:49:09 2016 (57CF9C45) fffff80f`4cc30000 fffff80f`4cce4000 srv2 srv2.sys Thu Sep 15 11:30:41 2016 (57DACCB1) fffff80f`4cbe0000 fffff80f`4cc24000 srvnet srvnet.sys Tue Sep 6 23:45:09 2016 (57CF9B55) fffff80f`47e50000 fffff80f`47ed2000 storport storport.sys Fri Oct 14 22:45:16 2016 (5801A64C) fffff80f`4d590000 fffff80f`4d5a9000 storqosflt storqosflt.sys Fri Jul 15 21:26:43 2016 (57899B63) fffff80f`4bc20000 fffff80f`4bc2c000 swenum swenum.sys Fri Jul 15 21:28:55 2016 (57899BE7) fffff80f`49820000 fffff80f`4982e000 tbs tbs.sys Fri Jul 15 21:27:47 2016 (57899BA3) fffff80f`485d0000 fffff80f`48848000 tcpip tcpip.sys Fri Oct 14 22:32:46 2016 (5801A35E) fffff80f`4cf10000 fffff80f`4cf24000 tcpipreg tcpipreg.sys Fri Jul 15 21:25:32 2016 (57899B1C) fffff80f`49980000 fffff80f`49990000 TDI TDI.SYS Fri Jul 15 21:28:10 2016 (57899BBA) fffff80f`49950000 fffff80f`49973000 tdx tdx.sys Fri Jul 15 21:27:16 2016 (57899B84) fffff80f`4b9a0000 fffff80f`4b9d0000 TeeDriverW8x64 TeeDriverW8x64.sys Mon Aug 31 14:49:07 2015 (55E4AFB3) fffff80f`46a70000 fffff80f`46a95000 tm tm.sys Wed Oct 5 04:11:00 2016 (57F4C3A4) ffffc9c9`02790000 ffffc9c9`0279a000 TSDDD TSDDD.dll unavailable (00000000) fffff80f`4d140000 fffff80f`4d16f000 tunnel tunnel.sys Fri Jul 15 21:26:20 2016 (57899B4C) fffff80f`4b960000 fffff80f`4b998000 ucx01000 ucx01000.sys Fri Jul 15 21:25:10 2016 (57899B06) fffff80f`477a0000 fffff80f`477b5000 umbus umbus.sys Fri Jul 15 21:22:33 2016 (57899A69) fffff80f`476b0000 fffff80f`476e8000 usb3Hub usb3Hub.sys Thu Jan 8 23:53:47 2015 (54AF6CEB) fffff80f`4c0a0000 fffff80f`4c0d0000 usbccgp usbccgp.sys Fri Jul 15 21:28:03 2016 (57899BB3) fffff80f`489f0000 fffff80f`489fe000 USBD USBD.SYS Fri Jul 15 21:28:27 2016 (57899BCB) fffff80f`4bc60000 fffff80f`4bce7000 UsbHub3 UsbHub3.sys Fri Jul 15 21:18:54 2016 (5789998E) fffff80f`4c0d0000 fffff80f`4c10f000 usbvideo usbvideo.sys Fri Aug 5 22:44:20 2016 (57A55D14) fffff80f`4b8f0000 fffff80f`4b953000 USBXHCI USBXHCI.SYS Fri Jul 15 21:20:30 2016 (578999EE) fffff80f`470e0000 fffff80f`470f2000 vdrvroot vdrvroot.sys Fri Jul 15 21:25:58 2016 (57899B36) fffff80f`47210000 fffff80f`47228000 volmgr volmgr.sys Fri Jul 15 21:10:43 2016 (578997A3) fffff80f`47230000 fffff80f`4728e000 volmgrx volmgrx.sys Fri Jul 15 21:10:45 2016 (578997A5) fffff80f`48000000 fffff80f`48064000 volsnap volsnap.sys Fri Jul 15 21:10:44 2016 (578997A4) fffff80f`489a0000 fffff80f`489ab000 volume volume.sys Fri Jul 15 21:10:37 2016 (5789979D) fffff80f`4afd0000 fffff80f`4afde000 vwifibus vwifibus.sys Fri Jul 15 21:27:29 2016 (57899B91) fffff80f`497c0000 fffff80f`497d9000 vwififlt vwififlt.sys Fri Jul 15 21:28:07 2016 (57899BB7) fffff80f`4cf30000 fffff80f`4cf41000 vwifimp vwifimp.sys Fri Jul 15 21:27:44 2016 (57899BA0) fffff80f`4c710000 fffff80f`4c72b000 wanarp wanarp.sys Fri Jul 15 21:28:56 2016 (57899BE8) fffff80f`498e0000 fffff80f`498f4000 watchdog watchdog.sys Fri Jul 15 21:27:39 2016 (57899B9B) fffff80f`4c9a0000 fffff80f`4c9aa000 wbfcvusbdrv wbfcvusbdrv.sys Fri Jul 1 11:29:58 2016 (57769A86) fffff80f`4d570000 fffff80f`4d590000 wcifs wcifs.sys Thu Sep 15 11:42:03 2016 (57DACF5B) fffff80f`4d5b0000 fffff80f`4d5c6000 wcnfs wcnfs.sys Fri Jul 15 21:28:27 2016 (57899BCB) fffff80f`46de0000 fffff80f`46eb4000 Wdf01000 Wdf01000.sys Fri Jul 15 21:13:12 2016 (57899838) fffff80f`47f60000 fffff80f`47fad000 WdFilter WdFilter.sys Fri Jul 15 21:25:21 2016 (57899B11) fffff80f`46ec0000 fffff80f`46ed3000 WDFLDR WDFLDR.SYS Fri Jul 15 21:10:39 2016 (5789979F) fffff80f`4af10000 fffff80f`4afc5000 wdiwifi wdiwifi.sys Thu Sep 15 11:36:57 2016 (57DACE29) fffff80f`4cf60000 fffff80f`4cf82000 WdNisDrv WdNisDrv.sys Fri Jul 15 21:25:56 2016 (57899B34) fffff80f`47790000 fffff80f`477a0000 werkernel werkernel.sys Fri Jul 15 21:28:51 2016 (57899BE3) fffff80f`488c0000 fffff80f`488ea000 wfplwfs wfplwfs.sys Fri Jul 15 21:25:57 2016 (57899B35) ffffc9c9`02400000 ffffc9c9`0243b000 win32k win32k.sys unavailable (00000000) ffffc9c9`02600000 ffffc9c9`02780000 win32kbase win32kbase.sys unavailable (00000000) ffffc9c9`02d80000 ffffc9c9`03108000 win32kfull win32kfull.sys unavailable (00000000) fffff80f`47020000 fffff80f`4703f000 WindowsTrustedRT WindowsTrustedRT.sys Fri Jul 15 21:27:05 2016 (57899B79) fffff80f`47040000 fffff80f`4704b000 WindowsTrustedRTProxy WindowsTrustedRTProxy.sys Fri Jul 15 21:27:05 2016 (57899B79) fffff80f`4c630000 fffff80f`4c64d000 WinUSB WinUSB.SYS Fri Jul 15 21:28:32 2016 (57899BD0) fffff80f`4bad0000 fffff80f`4badc000 wmiacpi wmiacpi.sys Fri Jul 15 21:18:19 2016 (5789996B) fffff80f`46fe0000 fffff80f`46fec000 WMILIB WMILIB.SYS Fri Jul 15 21:10:37 2016 (5789979D) fffff80f`47f20000 fffff80f`47f58000 Wof Wof.sys Fri Aug 5 22:45:24 2016 (57A55D54) fffff80f`46f10000 fffff80f`46f1e000 WppRecorder WppRecorder.sys Fri Jul 15 21:29:12 2016 (57899BF8) fffff80f`4d520000 fffff80f`4d53e000 WudfPf WudfPf.sys Fri Jul 15 21:26:10 2016 (57899B42) fffff80f`4c650000 fffff80f`4c68c000 WUDFRd WUDFRd.sys Fri Jul 15 21:25:31 2016 (57899B1B) Unloaded modules: fffff80f`4d170000 fffff80f`4d17f000 MSKSSRV.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000F000 fffff80f`4d120000 fffff80f`4d12c000 pcdsrvc_x64. Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000C000 fffff80f`4d130000 fffff80f`4d13c000 MSPQM.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000C000 fffff80f`4d110000 fffff80f`4d11f000 hiber_storpo Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000F000 fffff80f`4ef60000 fffff80f`4f4d2000 hiber_iaStor Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00572000 fffff80f`4f4e0000 fffff80f`4f4fd000 hiber_dumpfv Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0001D000 fffff80f`4ca70000 fffff80f`4ca96000 bthpan.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00026000 fffff80f`4ca40000 fffff80f`4ca62000 BthEnum.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00022000 fffff80f`4cad0000 fffff80f`4caf7000 btmaux.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00027000 fffff80f`4ca00000 fffff80f`4ca33000 rfcomm.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00033000 fffff80f`4c9b0000 fffff80f`4c9f3000 BthLEEnum.sy Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00043000 fffff80f`4cf50000 fffff80f`4cf5f000 MSKSSRV.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000F000 fffff80f`4c970000 fffff80f`4c99f000 tunnel.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0002F000 fffff80f`48290000 fffff80f`4829f000 dump_storpor Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000F000 fffff80f`49200000 fffff80f`49772000 dump_iaStorA Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00572000 fffff80f`497a0000 fffff80f`497bd000 dump_dumpfve Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0001D000 fffff80f`4c1f0000 fffff80f`4c1fa000 wbfcvusbdrv. Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000A000 fffff80f`4c200000 fffff80f`4c23c000 WUDFRd.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0003C000 fffff80f`4c190000 fffff80f`4c1ad000 WinUSB.SYS Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0001D000 fffff80f`4c1b0000 fffff80f`4c1ec000 WUDFRd.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0003C000 fffff80f`4c130000 fffff80f`4c14d000 WinUSB.SYS Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0001D000 fffff80f`4c150000 fffff80f`4c18c000 WUDFRd.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0003C000 fffff80f`4bb80000 fffff80f`4bbc2000 esif_lf.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00042000 fffff80f`4bbd0000 fffff80f`4bc0c000 WUDFRd.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0003C000 fffff80f`478b0000 fffff80f`478c4000 dam.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00014000 fffff80f`497c0000 fffff80f`497f1000 cdrom.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00031000 fffff80f`46ff0000 fffff80f`47000000 WdBoot.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00010000 fffff80f`481a0000 fffff80f`481af000 hwpolicy.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000F000[/quote]

 

In the analysis of these minidumps I found one of the Intel Graphics drivers was picked out as having problems:

ffffbd81`cec266c8 fffff804`123af830Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
igdkmd64+0x2ef830

There is a newer driver available on the Intel website: https://downloadcenter.intel.com/pro...aphics-Drivers

 

Thanks, Phil. I have recently upgraded those drivers to the latest version, via this link:

Intel HD, 4200, 4400, 4600, 5000, 5100, 5200, 5300, 5500, 6000, 515, 520, 530, P530, Iris 540 Graphics Driver Driver Details | Dell US


That didn't stop BSODs from happening. Maybe it's memory or hard drive and that is making it look like driver crashes. I'm surprised it is so hard to isolate cause and effect on these things.

I've seen other people with similar model laptop saying hard drive firmware update solved issues for them. The disk drive is a LITEON L8H-256V2G-11 M. SCSI and the driver is 10.0.14393.0 dating back to 6/21/2006. I'm going to email Liteon and see if there is a new driver.

Thanks for the help and ideas.

 

Change your symbol path from Symbol information to Symbol information.

That resolved most of the symbol problems for me.

 

Belated thanks. I am trying that now. Here's what I get:

Code: ************* Symbol Path validation summary ************** Response Time (ms) Location Deferred srv*c:\Symbols*https//msdl.microsoft.com/download/symbols 1: kd> !sym noisy noisy mode - symbol prompts on 1: kd> .reload DBGHELP: c:\windows\system32\ntoskrnl.exe - OK DBGENG: c:\windows\system32\ntoskrnl.exe - Mapped image memory SYMSRV: BYINDEX: 0xB c:\symbols*https//msdl.microsoft.com/download/symbols ntkrnlmp.pdb 4DAC3B582A9147ECAED2644CB165222B1 SYMSRV: c:\symbols\ntkrnlmp.pdb\4DAC3B582A9147ECAED2644CB165222B1\ntkrnlmp.pdb - file not found SYMSRV: https\\msdl.microsoft.com\download\symbols\ntkrnlmp.pdb\4DAC3B582A9147ECAED2644CB165222B1\ntkrnlmp.pdb - file not found SYMSRV: c:\symbols\ntkrnlmp.pdb\4DAC3B582A9147ECAED2644CB165222B1\ntkrnlmp.pdb not found SYMSRV: https\\msdl.microsoft.com\download\symbols\ntkrnlmp.pdb\4DAC3B582A9147ECAED2644CB165222B1\ntkrnlmp.pdb not found DBGHELP: ntkrnlmp.pdb - file not found *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe - DBGHELP: nt - export symbols Loading Kernel Symbols . DBGHELP: c:\windows\system32\hal.dll - OK DBGENG: c:\windows\system32\hal.dll - Mapped image memory .............................................................. ................................................................ ........................................................... Loading User Symbols Loading unloaded module list ............................. ************* Symbol Loading Error Summary ************** Module name Error ntkrnlmp The system cannot find the file specified The SYMSRV client failed to find a file in the UNC store, or there is an invalid UNC store (an invalid path or the pingme.txt file is not present in the root directory), or the file is present in the symbol server exclusion list.[/quote] The errors about "ntkrnlmp.pdb - file not found" seem to be coming at me all the time, regardless of what approaches I am using. What is that saying exactly and is there any fix? Thank you!

 

After another BSOD today, no new minidump. I had to power down from the BSOD as it was stuck on 0%, while it tried to reboot.

After that, it took me a while to get back into the OS. Had to go into Safe Mode and execute "netsh int ip reset" from a Command prompt, which seems to fix an issue where Windows 10 doesn't recognize me as a real user and locks down the Start menu.

I ran chkdsk /r and got these results:

Code: Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. Stage 1: Examining basic file system structure ... 697600 file records processed. File verification completed. 7093 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 872274 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ... Cleaning up 6022 unused index entries from index $SII of file 0x9. Cleaning up 6022 unused index entries from index $SDH of file 0x9. Cleaning up 6022 unused security descriptors. Security descriptor verification completed. 87338 data files processed. CHKDSK is verifying Usn Journal... 35952280 USN bytes processed. Usn Journal verification completed. Stage 4: Looking for bad clusters in user file data ... 697584 files processed. File data verification completed. Stage 5: Looking for bad, free clusters ... 13302908 free clusters processed. Free space verification is complete. Windows has scanned the file system and found no problems. No further action is required. 237650943 KB total disk space. 183306816 KB in 509137 files. 320468 KB in 87339 indexes. 0 KB in bad sectors. 812023 KB in use by the system. 65536 KB occupied by the log file. 53211636 KB available on disk. 4096 bytes in each allocation unit. 59412735 total allocation units on disk. 13302909 allocation units available on disk. Internal Info: 00 a5 0a 00 98 19 09 00 c6 a0 10 00 00 00 00 00 ................ 3a 07 00 00 78 00 00 00 00 00 00 00 00 00 00 00 :...x........... Windows has finished checking your disk. Please wait while your computer restarts.[/quote] I am at a loss. I think I just need to get on a new computer and send this one back to Dell for repair. It is under warranty, but I hate dealing with them. It's always double pain with Dell. We give you this defective computer and if that pain is not enough, now you have to deal with our support people. Ugh.

Please do not mark this as solved as nobody actually helped me to get WinDBG working and fix this issue. Unless you just like to close stuff out even if the issue was not solved -- if so, go ahead.

 

Not sure what your symbol problem is as I just downloaded your zip file, extracted the files then ran windbg against the single .dmp file it contained and it worked with no problems:
Code: Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [F:\Temp\Dumps\amnotworthy\112016-7843-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available ************* Symbol Path validation summary ************** Response Time (ms) Location Deferred SRV*G:\Symbols*Symbol information Symbol search path is: SRV*G:\Symbols*Symbol information Executable search path is: Windows 10 Kernel Version 14393 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100 Machine Name: Kernel base = 0xfffff802`5c689000 PsLoadedModuleList = 0xfffff802`5c98e060 Debug session time: Sun Nov 20 10:21:30.431 2016 (UTC - 5:00) System Uptime: 0 days 21:39:17.080 Loading Kernel Symbols . Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long. Run !sym noisy before .reload to track down problems loading symbols. .............................................................. ................................................................ ................................................................ ... Loading User Symbols Loading unloaded module list ............................ ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 154, {ffffad010c31d000, ffff9b81410a9420, 2, 0}[/quote]

 

Yeah, hard to say. It could be that whatever root cause is, it's also not allowing the right symbols to get invoked. I suspect it's memory or hard drive -- something mechanical. So am going to get a new laptop up and running today and then send this off to Dell. Strangely, I had run Dell pre-boot diagnostics before and it came up clean, but yesterday I ran again and it did flag a hard drive error. I thought for sure it was software related because this Dell laptop is so new. The good news is I know how bad Dell is these days so I did buy the warranty. Thanks for all the help. Case closed, albeit not resolved, for now.

 

Good luck, and thanks for letting me know.