Windows 10: Wanted: one BitLocker recovery key

My less than one year old Asus Vivobook OS Windows 11 Home decided not to work anymore. This happened on last Monday and without any delays I took my laptop to computer service. After a while I got a text message that they're unable to do anything to solve the problem, because computer is locked and requires the BitLocker recovery key.My question is: how to get this recovery key, which I don't have and never had? I can't find any key from my Microsoft account, and I didn't receive any key on paper as well. My point is that the recovery key is not lost since I've never had it.Obviously one al

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Lost bitlocker recovery key

I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.