Windows 10: Warranty Assistance for Keyboard

My keyboard arrows have stopped working and I have had this keyboard less than 1 month. How do I go about getting a warranty repair or replacement? I tried submitting a request but I'm not allowed to online.Thanks,JS

:)

 

Keyboard is not working after upgrade to Windows 10.

Hi Stephen,

Please reply to the following questions:

• 
  Did you try the suggestions posted above?
  
• 
  Are you facing keyboard issues even after trying the above suggestions?
  

If haven’t tried, I suggest you to please perform the steps suggested in the above posts and check if either helps in resolving the issue.

Write to us with the status of the keyboard issues faced on your PC for further assistance.
Your reply is important for us to ensure we assist you accordingly.



Thank you.

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

Keyboard not working after windows 10 upgrade.

Hi,

I apologize for the delay in response.

I suggest you to follow the steps to open Device manager.

• • • • 
        Right Click on Windows Logo.
        
      • 
        Select Device Manager.
        
      • 
        Or, you may use the On Screen Keyboard.
        
      • 
        Right Click on Windows, Select Control Panel.
        
      • 
        Click on Ease of access center.
        
      • 
        Click on Screen Keyboard.
        

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.