Windows 10: Was given a link to reopen Case ID 1057163631, but it only takes me back to end of that...

Was given a link to reopen Case ID 1057163631, but it only takes me back to end of that original chat after chat had ended and no way to make further contact

:)

 

windows 10 the ordinal 12404 could not be located in dynamic link library

Hello,

Thank you for keeping us posted.

I really appreciate all your efforts in trying to fix this issue.

I would suggest you to try the following steps and check if that helps.

• Download Microsoft Visual C++ from the link given below.

http://www.microsoft.com/en-us/download/confirmation.aspx?id=5582#

• It will enable scripts to run for your computer after you installed it.
• Restart the PC.
• The error should be gone by now.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Windows fails to startup after Windows Update - How to reopen Case # improperly closed by Microsoft support level 2

Case #: 1483138492

Hi,

I updated my laptop computer in the summer. Since then it no longer starts up and can no longer be used. It is in an endless loop with the blue screen options starting up but none of them working. Was on the phone with Windows level 2 support for 2-3 times
in an attempt to fix it. Windows level 2 support closed it eventually, claiming they could not reach me at the agreed time.

I called Windows support twice since the improper closure of the case #. Both times I was given suggestion as to how to reopen the same case number but both times nothing happened. It's been now another 2 weeks since my second call to Microsoft to reopen
my case. I do not want to wait another 1.5 hours to speak to a human being.

Any suggestions how to reopen case #1483138492?

I am at the point where I am willing to just wipe off my computer and re-install a Windows version that works, but do not know how to do so and how to obtain a new license key for the windows version that the Windows updated "destroyed".

Thank you for any helpful tips in advance.

Lukas

 

Site links not working in Chrome or Edge

Hi,





Have you tried resetting your browser? If not, we suggest you to do so. To reset Edge, follow these steps:

• 
  Go to
  Browser Settings.
  
• 
  Clear
  Browser Data.
  
• 
  Close the browser and launch it again.
  

If the issue persist, follow these other steps:

• 
  Go to
  Task Manager.
  
• 
  Click on
  MicrosoftedgeCP.exe
  
• 
  End the task.
  

Let us know how it goes.



Regards.