Windows 10: Watching Youtube and computer crash. No BSOD

Watching Youtube video in chrome browser. Suddenly the screen goes black and the speaker makes a weird sound.



On Mon 16-Sep-19 8:39:40 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\091619-28375-01.dmp
This was probably caused by the following module: win32kbase.sys (0xFFFFF341C15F377A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF341C15F377A, 0xFFFFCA015B555580, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32kbase.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Base Win32k Kernel Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 16-Sep-19 8:39:40 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: win32kbase.sys (0xFFFFF341C15F377A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF341C15F377A, 0xFFFFCA015B555580, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32kbase.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Base Win32k Kernel Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

THE BELOW LINK IS THE DUMP FILE

https://1drv.ms/u/s!AkY3kTMT3NAfgaZtuBmzu_YrzIJqiA?e=pEhLBe


:)

 

Recurrent BSOD crashes while watching youtube!


Hi All,

I am getting recurrent BSOD crashes on my Windows 10 system, while watching videos on youtube.
When I was using Windows 7 I have never experienced this problem. Once I upgraded to Windows 10, the BSOD crashes have started.
I had posted in the general discussion forums about this issue and I got the suggestion of updating the drivers on my system. I have seen updated the display drivers. However, the crashes are still there.

I have collected the details using the DM_log_collector.
Please help me fix this issue.

regards,

 

BSOD watching youtube


@zbook

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