Windows 10: WD Elements SE external storage device failure to be detected by Surface Pro 3

Newly purchased a WD Elements SE 1TB external device. Surface laptop doesn't response at all but when plug into my Windows desktop, all files show up no problem.

The drive doesn't even show up in Disk Management, nor shown under Disk drives in Device Manager. My Windows 10 Pro is up to date.

Microsoft Technician please help.

:)

 

External Hard Drive (WD Elements) is visible in PW but not in explorer


followed steps..

the partition displayed as below...





as advised I selected "list".. and for a long time it was like this..

 

unable to detect external hard drive on surface pro

i bought my new surafce pro and tried connect WD external hard drive to it , but my surface is not detecting it

 

WD Elements 2 TB Drive Problem


Another thread (External Hard Drive (WD Elements) is visible in PW but not in explorer) prompted me to post this.

I've got the WD Elements External drive connected with a USB cable. Love it, works great. Until I burn a DVD with the OEM burner in the pc. At which point Windows disables the WD drive, with the message "Windows detected a problem & disabled the device". My only remedy has been physically disconnect, power down everything, reconnect and power up (WD Elements first) then the system. Everything works properly until the next DVD burn. I don't make many DVDs anymore.

Device Manager lists it as Mass Storage. It requires no driver, however Windows uses a Microsoft driver for it. I've checked on updating that one with no success.

I just ran the WD Data Lifeguard Diagnostics and the drive passed. Anyone got any ideas here.