Windows 10: WD External Failing need advice

I have a WD Passport 2TB External Drive. It is a year old and always worked well
However in the past few days it has struggled. Sometimes works but sometimes not.
It is still under guarantee so know I can return it.
Luckily I have always backed up my files
Always bought WD drives and the question is would you advise a different make?
Also all my personal files are on it and concerned about returning it since sometimes it will work!

:)

 

External Hard Drive (WD Elements) is visible in PW but not in explorer

followed steps..

the partition displayed as below...





as advised I selected "list".. and for a long time it was like this..

 

WD Elements external drive

Hi Edward,

To assist you further, I would like to ask some questions:

• Do you get any error message?
• How are you connecting your External Drive to your computer?

I suggest you to run the Hardware and Devices troubleshooter by following the steps provided below:

• Type “Troubleshooting” in search box and press Enter.
• Click on “View all” on the top left pane.
• Click on "Hardware and Devices" from the list and follow the prompts for troubleshooting.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Windows 10 not finding WD passport external hard drive

Hi Shirley,

Thank you for posting in Microsoft Community.

I understand that the external drive is not detecting in Windows 10. We will help you.

To assist you better, I suggest you to answer the below questions.

• Is the issue specific to the WD external drive or any other devices also?
• Are you getting any error messages?
• Did you try connecting it to any other devices and check what is the result?

Please post us back with more information to help you better.