Windows 10: WD failure

Received notice of response from Frederik Long regarding two threads but cannot find thread regarding failure to recognize Administrator and deletion of files in hard drive. Files continue to disappear ..

:)

 

Unable to access WD utility software on Windows 10

Hi Tanner,

Thank you for responding.

As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps.

Steps to update the drivers:

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand WD utility software.
• Right click on the driver and click on Update Driver Software.

Hope it helps. Reply to the post with an updated status of the issue to assist you further.

 

WD Mybook Application won't launch

Hi James,

Problem launching the WD MyBook application could be due to incompatibility or could be caused by a software conflict. Since you've already reached out to WD support, we would like to know the following to help us isolate and address the problem:

• Were there any changes made or updates performed before the issue started?
  
• What were the troubleshooting steps have you tried to far?
• Have you tried uninstalling and reinstalling the WD MyBook application?

In the meantime, please try to disable the firewall and antivirus software on your computer. Once done, launch the WD application again and see if it works.

Update us with the result.

Regards.

 

External Hard Drive (WD Elements) is visible in PW but not in explorer

followed steps..

the partition displayed as below...





as advised I selected "list".. and for a long time it was like this..