Windows 10: WD keeps asking for restart to clear TPM module

Hi folks
I'm geeting incessant nags from WD to restart to clear TPM module --when I do a restart and clear the TPM it still keeps nagging

Any ideas

on latest W10 version and update PC is HP Envy. Intel I5

Cheers
jimbo

:)

 

TPM Trusted Platform Module Issue


After updating to windows 10 version 1803 this comes up after I log in. A configuration change was requested to clean this computers TPM( trusted platform module). Warning clearing erases information started on the TPM. You will lose all created keys and access data encryption by these keys.
Press F12 to clear the TPM
Press ESC to reject and continue.
I have done this numerous times on every restart.
I go into windows defender to view security dashboard to view device settings to security processor to ignore the request for the TPM and it is fixed but again when I restart to asked the same question over and over.

A configuration change was requested to clean this computers TPM( trusted platform module). Warning clearing erases information started on the TPM. You will lose all created keys and access data encryption by these keys.
Press F12 to clear the TPM
Press ESC to reject and continue.

TPM Device Information

-TPM Present: True
-TPM Version: 2.0
-TPM Manufacturer ID:
-TPM Manufacturer Version: 0.0.0.0
-PPI Spec Version: 1.2
-Ready For Storage: False
-Ready For Attestation: False
-Information Flags: 0x0000000E
-Is Capable For Attestation: False
-Clear Needed To Recover: True
-TPM Has Vulnerable FW: False
-PCR7 Binding State: 0
-TPM Spec Version 0
-TPM Errata Date:
-PC Client Version: 0

 

Need help on whether to clear TPM on not

It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm

 

constantly being asked tpm reset

There is no TPM update listed for ASUS:

https://support.microsoft.com/en-sg/help/409637...

Microsoft says:

If the manufacturer of your device is not listed in the following table, please contact the manufacturer’s customer support department for next steps.

Clear your TPM

Important

Before clearing your TPM, be sure to back up your data. Do not clear the TPM on a device you do not own, such as a work or school PC, without being instructed to do so by your IT administrator.

How to backup:

http://answers.microsoft.com/en-us/windows/wiki...

Follow these steps to clear your TPM:

Go to Start > Settings > Update & Security > Windows Security > Device security .

Under Security processor, select Security processor details.

Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM.

Your device will need to restart before the process is complete.