Windows 10: WD MyCloud - Very intermittent connection and inability to switch user shares on Windows 10

The rest of this post was taken from my thread on the Western Digital support forum. After not having much luck there I have decided to seek advice here especially since it seems to be caused by an issue with Windows 10.


Essentially, the WD MyCloud sometimes appears as a computer on Windows Explorer > Network but most of the time does not. Sometimes it will appear as a computer on Windows Explorer > Network but when you click on it, the device will fail to make a connection with the WD My Cloud. On the occasion it does make a connection you will not be able to swap from one user share to another which I imagine is an issue with Windows Credential Manager but even when you clear all associated log ins to the MyCloud on Windows Credential Manager and restart the system it still refuses to connect to a different user share.

I understand there has been a running sequence of incompatibilies with Windows 10 from browsing this forum and others but to this date I have not found any consistent set of solutions. Are Western Digital developing an updated firmware with successful compatibility with Windows 10?

I have performed a quick self diagnostics test and no issues were found.

Screenshot below from a laptop running Windows 10 Home 64 Bit Version 1803 OS Build 17134.407. I have performed a network reset on this laptop and the WD MyCloud shows as a storage and media device but still it does not show as a computer so I cannot attempt to access the files through windows explorer. SMB 1.0/CIFS/Automatic Removal/ Client/ Server are all ticked.


WD My Cloud Support_Window 10 Home.png794x400 22.7 KB

Here are some of the errors I am encountering. The below is present on a desktop running Windows 10 Education (64 Bit) Version 1809 OS Build 17763.134. SMB 1.0/CIFS/Automatic Removal/ Client/ Server are all ticked.

WD My Cloud Support_Windows cannot access.png1049x538 31 KB

This has been a running issue for a very long time. I want to say since Windows 10 was installed on these systems very shortly after it was released back in 2015. Windows 10 has been reinstalled on some machines since then but made no difference. At this point I shall try again to get a consistent solution but I’m looking at just buying another desktop and building my own NAS. I believe my device is the first gen of WD MyCloud with 2TB storage and it runs the current firmware: WDMyCloud v04.05.00-327 : Core F/W which was last updated on Tuesday, May 15, 2018 at 5:10:49 AM. At the time this product cost a lot of money but it has only caused a lot of inconvenience. Essentially I have a lot of files on a hard drive that I cannot use windows explorer to browse, save or download from. Chocolate teapot anyone?


Of course it still works fine on a laptop running Windows Vista.


Help me.


Update: I tried mapping a network share which used to work and is how I used to access all drive shares quickly for ease of use. On our worst performing laptop running Windows 10 Home 64 bit (Toshiba Satelite T130-11H running an Intel Pentium U2700, 4GB RAM and a clapped out 5400rpm hard drive) there is still one saved mapped network connection that connects successfully but of course the laptop struggles to browse NEF files in Windows Explorer due to the awful HDD but mainly its weak CPU. I tried mapping the same network share on a more capable desktop PC running Windows 10 Education but I get a different error.





I then tried this again on another laptop running Windows 10 Home 64 Bit which never detects the WD MyCloud as a Computer in Network and it successfully mapped the drive. Still not sure why that won't work on Windows 10 Education or why the drive won't display as a Computer on Network on any device running Windows 10.

:)

 

WD MyCloud Not Visible

My WD MyCloud is not visible in file explorer on either of my laptops. Its is visible on my desktop. All running win 10.

Any thoughts

Bill

 

Unable to connect to WD MyCloud NAS with recent Windows 10 updates

HI - Need help reconnecting to WD MyCloud NAS after recent Windows 10 updates.

After a recent update, I have not been able to connect from my Windows 10 laptop to my WD MyCloud NAS. I had no issue prior to update and haven't changed any other network settings prior to having problems.

I've searched all the other topics and tried all the recommended solutions and nothing has worked:

- revert to previous windows update

- resetting all network adapters

- release/renew ipconfig etc

- remove firewall

- allowinsecure dword registry

- change Max SMB protocol

I'm able to access files (via app) as well as WD MyCloud settings (via IP address) from Android tablet.

When I try ip address from Chrome I get error: ERR_CONNECTION_TIMED_OUT

It's no longer visible in file explorer network

Running Windows 10 Home - version 1709 - Build 16299.192

WD MyCloud Version 2.30.172 (current 11/17/17)

Thanks for your help.

ds

Moved from: Windows / Windows 10 / Network & internet

 

windows 10 offline files issues with WD mycloud

Hi,

I have issues setting up offline files on my surface pro running on Windows 10. My network share is running on a WD mycloud.

The "make offline available" option is not available.

For another network share not running on my NAS I have no issues at all.

Tried it for a couple of weeks already without success.

Any ideas to address this issue?

Thanks!