Windows 10: WD Passport causing Explorer.exe problems...

Hi all,

So, I'm new to the forums and appreciate any direction/help that I can get. I searched but did not see another thread that would be better to post this in...

I use a WD My Passport Ultra (1TB) to store live music mp3s on. For many months everything was working just fine: I download the zip file to the external, unzip it using winzip 20 to the folder location desired on the external, and enjoy the music.

A couple of weeks ago the external started to barely load when viewing in explorer.exe (working on it..., not responding). Now, I've noticed that extracting files is taking a LONG time and when I plug in the external my mousepad functionality subsides (can't scroll and it is unresponsive for a few seconds at random times).

I've performed many troubleshooting steps to resolve the issue including WD troubleshooter, chkdsk, etc. and the external passes all tests...

Does anyone have any help they can offer up to help me resolve this?

:)

 

Windows 10 does not recognize western digital My passport Ultra external hard drive

To fix the problem. I close all the virus protection including Window defender and internet. Removed the WD Passport Ultra program already install. Connect WD Passport to my computer and install the WD Passport program. Re initiate the virus protection.

All working good now

 

Windows 10 updates and WD Passport software

Almost every time there is an update in Windows 10 it causes some kind of issue with my WD Passport software. The November update totally corrupted my WD Passport and I had to get a new one (which thankfully was under warranty). Thew last couple of updates
have caused my WD icons to disappear. They used to be on my desktop, but I discovered through correspondence with WD that Windows now only allows WD icons to be pinned to the Taskbar or to Start. There was an update
a few days ago and again my WD Smartware icon disappeared and I had to repin it.

I'm hoping that when it disappears from the Taskbar that it is still backing up my files (as I have it set to back up continuously.)

What is going on with Windows & WD?!

 

Try running the 'sfc /scannow' command.You possibly have a corrupt Explorer.exe.

 

Hi Vendetta,

I just tried running the WD diagnostics programs again and it has failed them all. So, I believe that the problem lies in the external. It's very strange, but thankfully under warranty. I won't be able to save the data, but so it goes.

I appreciate the suggestion, however. I have ran that command prior to this post with no issues found.

Thanks!

 

Hi, a couple of very simple ideas:
1. does your My Passport Ultra work ok on a different PC? If so, you can clearly discount that.
2. does a different disk work on your PC on the same port?

Ways to test your USB 3 speed (might help you to verify what you're seeing):
How to test the speed of your USB drives