Windows 10: We are locked out as a company looking for live support. Will not let me open a service...

We are locked out as a company looking for live support. Will not let me open a service ticket says we dont have an account and we pay monthly for the account

:)

 

support company

rather than paying a third party for support, you should first contact the company responsible for the software you are experiencing problems with, there is often some level of free support available,

support here is free, experts will attempt to talk you through resolving your issue rather than gain access to your computer.

if the answer suggested is not clear or easy, you only need to ask for clarification or step by step instructions.

 

Question regarding a company Claiming to help with virus

Hi Hana,

You can protect yourself from any suspicious emails or messages that may be a phishing scams by following the steps below:

• Never reply to an email that asks you to send personal or account information.
• If you receive an email, don't click a link that supposedly take you to a company website.
• Never open any file attached to a suspicious-looking email.
• If the email appears to come from a company, contact the company's customer service via phone or web browser to see if the email is legitimate.
• Search the web for the email subject line followed by the word hoax to see if anyone else has reported this scam.

We also suggest that you reached out our Answer Desk for more information about the message that you received at
1-800-642-7676 or our Support through this
link.

Fee free to post your other concerns to our Community.

 

Lock vs Login screen screenshot

Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!