Windows 10: "we cant find a scanner compatible with windows hello fingerprint". I have never got this...

we cant find a scanner compatible with windows hello fingerprint

:)

 

We couldn't find a fingerprint scanner/camera Windows Hello

Hello,
I'm experiencing some issues while trying to enable the Windows Hello login via camera and fingerprint.
Basically I have this Windows 10 21H2 joined to a domain, and using administrative creds I've enabled the registry keys to enable Windows Hello and PIN login.





Unfortunately I'm not able to use the Hello camera or fingerprint despite the device is Windows Hello compatible (HP Elitebook G8).
I've tried all the suggestion reported on the tutorials but still no luck, I have the error:

We couldn't find a fingerprint scanner compatible with windows hello fingerprint

On both camera and fingerprint. Both devices are recognized properly via devmgmt.
Do you have any suggestion?

Thank you!

 

Fingerprint scanner not compatible with Windows Hello

After the Windows 10 update of May 28th 2020 I am unable to login with my fingerprint. Going to Settings - Accounts - Signin options - Windows Hello Fingerprint it says "This option is currently unavailable. We couldn't find a fingerprint scanner compatible
with Windows Hello Fingerprint." My laptop is a Lenovo Yoga 540. How do I activate the fingerprint scanner again ?

 

Fingerprint scanner not compatible with Windows Hello

Hi

I'm Jen, a fellow Microsoft Customer. I'm sorry to hear about your problem with the fingerprint scanner. Let me try to help you.

If the issue only happened after the update, we might be looking at a driver compatibility problem.

Try these steps:

> Right-click the Windows Start icon, then select Device Manager

> Expand Biometric devices

> Right-click your fingerprint driver and select Properties.

> Go to the Driver tab.

> Select 'Rollback driver' if available.

> Restart your computer after it's done and see if it works.

If Windows Hello is still unable to detect the fingerprint scanner, repeat the first 4 steps then select 'Update driver'. Restart the computer after it finished updating.

Please let me know how it goes.