Windows 10: we couldn't find a fingerprint scanner compatible with windows hello fingerprint HP PROBOOK...

Hello,Hello, I have a problem with the activation of the fingerprint on my computer. I already have the driver on my computer, I checked the services and it is active and in automatic mode. I have checked the other parameters and all seems good. Except that I can't activate the service. Can you help me please.

:)

 

Is the fingerprint scanner of HP laptops such as the ProBook 430 G2 simply incompatible with current Windows versions?

I recently bought a refurbished HP ProBook 430 G2 in Japan. It feels new and I'm very happy with it.

I believe this model was originally sold with Windows 8 or 8.1 but it had a fresh install of Windows 10 on it when I bought it.

The laptop seems to have a fingerprint scanner below the keyboard, to the right of trackpad.

It doesn't seem to do anything. I can't find it listed in Device Manager. I can find lots of people asking similar questions on various forums but without adequate answers.

I have updated Windows 10 and updated all drivers from the HP website. I have specifically downloaded and run every version of the fingerprint scanner from HP's site that have links posted in the answers in the forums I found on this topic.

Under Sign-in Options / Windows Hello Fingerprint it says "This option is currently unavailable - click to learn more". Clicking does not lead to any solutions though.

My best theory is that Windows Hello is new and requires a specific kind of fingerprint scanner driver that is either not compatible with the sensor hardware on this laptop, or which has not had a Hello-compatible driver released for some reason.

My second theory is that perhaps my laptop has a "blank" where the fingerprint sensor would be and that it was optional and my laptop never had one but I just don't know what it should look like (-:

 

Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

Hi there

My fingerprint scanner on my HP Envy stopped working a few days ago. I receive an error message when viewing the sign in options "Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".

I've checked Device Manager to ensure that it is set to Automatic and running.

 

Fingerprint scanner not compatible with Windows Hello

After the Windows 10 update of May 28th 2020 I am unable to login with my fingerprint. Going to Settings - Accounts - Signin options - Windows Hello Fingerprint it says "This option is currently unavailable. We couldn't find a fingerprint scanner compatible
with Windows Hello Fingerprint." My laptop is a Lenovo Yoga 540. How do I activate the fingerprint scanner again ?